Benefits:

401(k) matching

Company car

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Floor Interior Services Corp is a Florida-based flooring company, in business since 2007, with some of the highest customer service ratings in the industry. We are seeking a detail-oriented and experienced Project Manager to oversee and coordinate flooring installation and interior service projects from start to finish. The ideal candidate will ensure all projects are completed on time, within budget, and to the highest standards of quality and safety. This role requires excellent communication, leadership, and problem-solving skills to manage crews, subcontractors, schedules and client expectations.

Serve as the primary point of contact between clients, contractors, vendors, and internal teams

Be Accountable as a Team member by understanding, reviewing, and positively impacting specific standards set daily.

Phone, Email and Text interaction with our retail partner, installers, and customers.

Schedule installations and confirm appointments with customers daily.

Monitor and track installations and service calls.

Solve customer problems and issues.

Assist in resolving customer issues including site visits as directed.

Attend our retail partner's events to drive sales.

Report any store issues / concerns.

Manage large amounts of incoming calls.

Additional Expectations needed to be Successful as a Project Manager.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Ability to multi-task, prioritize, and manage time effectively

Strong sense of urgency in regard to Customer Service

Must have excellent communication skills, both written and verbal.

Qualifications:

Proven experience (1+ years) in project management within flooring or construction industry preferable

Strong understanding of flooring materials, installation methods, and interior finishes

Excellent organizational and time-management skills

Proficient in project management software

Strong leadership, communication, and negotiation skills

Valid driver’s license and reliable transportation.