Job Description

Main Contact & Coordinator to the Customer & Internal Voice of the Customer in terms of Technical, Organizational or General Topics during series production (Out of Scope: Supply Chain & Quality Topics) for a specific customer, product portfolio respectively over the whole product lifecycle
This includes the execution of projects according to the stage gate process during transfer phase (Phase IV/V) and Process qualification/validation. Support of global functions during project realization phases (Phase I-III).

• Coordinative role within Customer Facing Team
• Managing of cross functional teams with experts (Process Engineers Injection Molding / Assembly, Tooling Engineer, Quality, Service Team, Order management, etc.) in coordination with the managers, e.g. in the context of daily business, customer complaints and escalations
• Main Reporting Person to internal and external Stakeholders (e.g. Strategic Business Review, Reporting, Steering Meetings, ...)
• Organization of customer meetings and visits
• Representation of corporate and customer interests, taking corporate strategy into account
• Coordination & Driving role of internal work packages (e.g. Equipment Validations, Kepner Tregoe & Six Sigma Projects, Review of Documentation, Changes)
• Targeted and trustful cooperation with internal and external interfaces (e.g. production areas, TS, CS, plant management, OPEX, TCC / SEC and especially the customer)
• Participation in customer audits
• Responsible processing of change requests
• Implementation of new projects / capacity expansion in the plant, assumption of the PLP role (coordination of all task packages that affect the production plant)
• Independent compliance with standards, legal provisions (e.g. working hours law, occupational safety regulations) as well as internal regulations (SOPs, BVs, etc.)

Qualifications

Knowledge obtained by technical or scientific study or equivalent technical education (e.g. mechanical technician, injection molding technician) with professional experience in the medical/pharmaceutical industry.
Solid professional experience in the field of Quality for at least 5 years.

Additional Information

All your information will be kept confidential according to EEO guidelines.