Job Description

REPORTS TO : Director, Retail Operations - NAM

BUSINESS AREA : NAM Retail

LOCATION: New York, NY

TRAVEL AND ROLE: 50% -75% travel for new store openings.

OVERVIEW

The Project Manager, New Store Openings (NSO) plays a central role in driving the successful launch of new retail locations across the NAM region. This position oversees the entire lifecycle of new store openings—from concept and planning through execution and opening day. The NSO Project Manager ensures that every store launch is delivered on time, on budget, and fully aligned with brand, operational, and business objectives.

In partnership with Retail Operations, Real Estate, Construction, Visual Merchandising, IT, HR, and Marketing, this leader brings structure, coordination, and operational excellence to every project. The ideal candidate thrives in a fast-paced, high-growth environment and excels at managing complex timelines, cross-functional workflows, and rapidly evolving priorities.

WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:

• Hybrid work schedule
• A generous PTO policy, plus 15 paid annual holidays and 3 floating holidays
• Half-day Fridays for 6 months of the year
• An exceptional employee discount on all our products and sister brands (Arc’teryx, Armada, Atomic, Wilson)
• “Powder Bell” powder days throughout the winter season
• Yearly health and wellness stipend to put towards physical, emotional or mental health
• Opportunities to engage in the community and with industry partners

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:

Project Leadership & Execution

• Manage the end-to-end lifecycle of all new store openings, relocations, and remodels, ensuring projects are delivered on time, within budget, and to brand standards.
• Build and maintain detailed project timelines, critical paths, and milestone trackers.
• Partner with Real Estate and Construction to monitor buildout progress, permitting, inspections, and vendor deliverables.
• Oversee operational readiness, including fixtures, signage, technology installation, merchandising setup, and staff onboarding.
• Ensure all systems, tools, and operational processes are installed and tested prior to opening.
• Support Store Operations in backroom organization, supply management research, and productivity improvements.

Cross-Functional Collaboration

• Serve as the central coordination hub between headquarters teams and field leadership.
• Partner with Real Estate, Construction, Visual Merchandising, IT, Retail Operations, and HR to ensure seamless execution.
• Facilitate regular project status meetings, communicating updates on progress, risks, and cross-functional dependencies.
• Partner with Finance to track NSO budgets, manage invoices, and forecast capital expenditures.
• Collaborate with Marketing to drive pre-opening and grand-opening initiatives that amplify brand visibility and community engagement.

Process Improvement & Standardization

• Develop, refine, and maintain NSO playbooks, templates, SOPs, and planning tools to ensure consistency and efficiency across all launches.
• Identify opportunities to optimize project timelines, cost structures, and vendor processes.
• Lead post-opening reviews (“lessons learned”) to continuously enhance future openings.

Risk & Issue Management

• Proactively identify risks, delays, and obstacles, partnering cross-functionally to implement mitigation plans.
• Ensure compliance with building codes, permitting requirements, brand guidelines, and operational standards.
• Maintain transparency and accountability across all project stakeholders through clear communication and documentation.

SUCCESS IN THIS ROLE LOOKS LIKE:

• Stores open on schedule, on budget, and with high operational readiness.
• Cross-functional teams operate with clarity, alignment, and accountability.
• NSO processes become more efficient with each launch through structured continuous improvement.
• Store teams feel equipped, supported, and ready to deliver an exceptional brand experience from day one

Qualifications

QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Education & Experience

• Bachelor’s degree or equivalent experience in Business, Project Management, Operations, or related field.
• 5+ years of experience managing retail store openings, remodels, or similar large-scale operational projects.
• Proven ability to oversee multiple concurrent projects in a fast-paced environment.
• Familiarity with construction processes, permitting workflows, and vendor management strongly preferred.

Skills & Competencies

• Strong project management capabilities with exceptional organizational skills and attention to detail.
• Excellent cross-functional communication and relationship management skills.
• Proficiency with project management tools (Asana, Smartsheet, MS Project, or comparable).
• Demonstrated ability to manage both strategic planning and hands-on execution.
• Adaptable, proactive, and comfortable operating in a rapidly growing, evolving environment.

Additional Information

Salary Range: At the time of this posting, the estimated salary pay range is from $100,000 USD to $115,000 USD. This range varies depending on the market location. Individual pay within this range will be determined based on factors such as job-specific skills, relevant experience, education, and training.

Please note that the mentioned pay range represents the base pay only and does not include our competitive bonus program and benefits package.

PHYSICAL DEMANDS & WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to travel, talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually moderate, but can involve exposure to varying noise levels, ranging from moderate to loud, as well as flashes of light.