Project Manager, Operations Excellence

Pilot Company (SSC)

Project Manager, Operations Excellence

Knoxville, TN
Full Time
Paid
  • Responsibilities

    Job Description

    The Project Manager II leads multiple medium-to-large cross-functional projects designed to drive operational excellence in our stores through strategic initiatives. This role oversees project scope, schedule, budget, resources, risks, and communications while applying data-driven decision making to deliver measurable business outcomes.

    Essential Duties & Responsibilities

    • Lead concurrent cross-functional projects from initiation through completion.
    • Develop and manage project schedules, budgets, and resource plans; adjust proactively to maintain delivery.
    • Identify, monitor, and resolve risks and issues; escalate appropriately when necessary.
    • Facilitate effective meetings and provide timely, clear updates to stakeholders at all levels.
    • Coordinate alignment across business, field, and technical teams to ensure deliverables meet expectations.
    • Ensure operational readiness, documentation, and successful transition to long-term support teams.
    • Maintain project governance including decision logs and value-realization tracking.
    • Analyze data to drive decision-making and guide corrective action where needed.
    • Execute strategic projects aimed at improving store operations and operational excellence.
    • Travel to store locations up to 20% during the first year to support project execution and field alignment.
  • Qualifications

    Qualifications

    Required Qualifications

    • Bachelor’s degree or equivalent experience.
    • 2 years+ of project management experience.
    • Strong communication, organization, risk management, and stakeholder engagement skills.
    • Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
    • Ability to analyze data and translate insights into actionable steps.

    Preferred Qualifications

    • PMP, CAPM, or similar project management certification.
    • Experience in technology, operations, or enterprise-level initiatives.
    • Tableau proficiency recommended (dashboard creation, data visualization, trend analysis).

    Core Competencies

    • Leadership & Influence
    • Strategic & Data-Driven Decision Making
    • Problem Solving
    • Stakeholder Management
    • Communication
    • Organization & Prioritization
    • Adaptability

    Additional Information

    Benefits

    • Nation-wide Medical Plan/Dental/Vision
    • 401(k) and Flexible Spending Accounts
    • Employee Fuel Discount
    • Adoption Assistance
    • Tuition Reimbursement
    • Onsite Gym and Cafeteria
    • Weekly Pay

    All your information will be kept confidential according to EEO guidelines