Full job description

As the front-line representative of the SERVPRO® brand, the Senior Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

· Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control

· Manage the customer and client experience and overall project satisfaction Communicate clear expectations to restoration technicians and supervise their activities

· Thoroughly document restoration projects support the services provided

· Manage labor, equipment, and supply usage on assigned projects

· Communicate progress, problems, and important updates with internal team members.

· Verify all safety protocols are established and followed for workplace safety

· Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.

· Coach and train restoration technicians

Position Requirements

· High school diploma/GED

· Valid driver’s license

· At least 3 years of experience in cleaning, restoration, or construction

· IICRC certification

Skills/Physical Demands/Competencies

· Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

· Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

· Ability to repetitively push/pull/lift/carry objects

· Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour based on experience and certifictions/skill set

Benefits:

401(k)

401(k) matching

Health insurance

Paid time off

Schedule:

8 hour shift

Monday to Friday

On call

Overtime

Weekends as needed

Supplemental Pay:

Bonus opportunities

Education:

High school or equivalent (Required)

Experience:

Restoration: 2 years (Required)

Must have Xactimate and Dry book experience

Work Location: In person

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.