Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Key Areas:

Project Management:

• Support the implementation of new programs and strategic initiatives in the assigned HR processes.

• Drive continuous improvement across assigned business processes through related projects, such as the mergers, acquisitions, and other strategic initiatives.

• Contribute professional knowledge on project management and remain current with all relevant developments.  Serves as a subject matter expert on Business Services processes.

• Support and/or develop detailed business user requirements, system documentation and workflow procedures.  Negotiates plans, timelines, and trade-offs while ensuring stakeholders understand the final results.

Relationship and Service Level Agreements:

• In partnership with assigned Business Services process owners, develop and execute the global strategic framework for processes including service level agreeements, key performance indicators, budgets and internal metrics.

• Influence the ownership of processes ensuring world class customer service mentality.  Stakeholders include leaders of Business Services, HR business partners in the companies supported by Retail Business Services and Group HR.

• Acts as a liaison with IT and works together with consultants, vendors, and project managers to ensure the customer’s needs have been ment.

Continuous Inprovement and Business Process Management:

• Influence assigned process owners to maintain accurate process documentation and to monitor process performance utilizing effective operational metrics.

• Review process performance with process owners in accordance with established control plans, evaluating for efficiency.

• Partner with the Business Services Managers to ensure process documentation are current and SLAs are being met by the Business Services teams.

Compliance and Reguatory Support:

• Partner with the department Director, assigned process owners and IT to ensure proper governance and controls are supported. 

• Review process performance with process owners in accordance with established control plans and support the development of more robust controls where needed..

• Provide support for the assigned process owners to ensure processes are in compliance with company policies and governing regulations.

Basic Qualification:

Interpret policy/processes

• Proactively looks for solutions and anticipates needs to develop new or revised processes. Provides fully developed work.

Level of Analysis

• Proactively looks for solutions and anticipates needs to develop new or revised ways to conduct analysis to improve efficiency and accuracy.

• Ability to perform most complex analytical tasks related to comparing data files and determining potential errors or omissions within the data stream and determining root cause of error.

• Ability to recommend practical corrective actions and implement actions on analysis provided. Able to use more complex tools (e.g., database) to help solve problems.

Subject matter expert for Brands related to HR data, systems and analytics.

• Serves as a project lead, partnering with senior IT, business and HR leaders providing HRIS expertise to solve complex business problems to meet business needs.

• Ability to create and manage complex project plans.

System Configuration/Support

• Ability to perform complex system configuration testing and tasks for maintaining a network of HR Systems and applications.

Requirements:

• Bachelor's Degree or equivalent combination of education and related work experiences.

• 4+ years of HRIS or signification proven analytical experience.

• Advanced MS Office- especially Excel and Access (Power BI experience is a plus)

• Written and Spoken Communication

• Strong Analytical Skills

• Strong Attention to Detail

• HR System Knowledge

• Work Independently

• Presentation Skills

• Maintain high level of confidentiality

• Able to handle multiple priorities

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.