ACCEPTING APPLICATIONS UNTIL FILLED

WHO WE ARE  

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need, not only to survive but also to thrive. We are eager to welcome others to our team who are dedicated to serving our residents and pursuing our mission to build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.

JOB SUMMARY

PPL is excited to be growing its enrollment and outreach services and is looking for a talented people-person with strong communication skills to join this team. This position regularly interacts with the public and often represents the first impression Participants will have of the Career Center. This position is responsible for: coordinating outreach in the community, recruiting eligible participants to participate in career pathway training programs and services, assisting with eligibility determination and screening for services, intake assessments, creating creative marketing both online and in-person and data entry integrity.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provide ongoing support and assistance for current and potential participants with the next steps throughout the intake process. This includes meeting with potential participants on a walk-in basis as well as through scheduled appointments.
• Screening for services through PPL’s CareerWorks and SNAP E&T funds.
• Conduct, schedule, and interview potential participants for enrollment into job training programs. Work in partnership with training staff.
• Proctor skills assessments (TABE, Northstar Digital Literacy) in conjunction with other staff to ensure all participants are on track to enrollment.
• Coordinate outreach and recruitment efforts for PPL’s Career Pathway Training, both in-person and online, by leading Information Sessions, posting ads and on social media, hosting info booths at various events, including career/job fairs, festivals, as well as community-organized events to engage potential program participants and generate new outreach leads.
• Availability to work some evenings and weekends periodically.
• Provide excellent customer service in person, online, and over the phone.
• Effectively handle a variety of situations requiring tact, judgment, and poise by providing excellent customer service skills.
• Collect and enter data in a timely, thorough, and accurate manner.

ADDITIONAL TASKS AND RESPONSIBILITIES: WHILE THE FOLLOWING TASKS ARE NECESSARY FOR THE WORK OF THE UNIT, THEY ARE NOT AN ESSENTIAL PART OF THE PURPOSE OF THIS POSITION AND MAY ALSO BE PERFORMED BY OTHER MEMBERS.

• Answer and route telephone and email inquiries and miscellaneous questions from employees, clients, vendors, and the public, and provide customer service.
• Support PPL work and mission by accepting assignments for special projects, committees, etc.
• Perform related administrative duties.
• Perform other duties as assigned or directed.
• Participate in various PPL committees as needed.
•  Maintain professional and effective communications with program participants, co-workers, and partner agencies.

SUPERVISORY RESPONSIBILITIES:

This position does not have supervisory responsibilities.

QUALIFICATIONS & CREDENTIALS INCLUDE: 

MINIMUM REQUIREMENTS

•  Strong customer service and verbal and written communication skills
•  Experience working with, and understanding, low-income communities and diverse populations.
•  Strong knowledge of community programs and resources
•  Excellent multitasking prioritization skills and attention to detail
•  Comfortable presenting to large groups
•  Effective and professional communication with program participants, co-workers, and external partners.
•  Reliable transportation or valid driver’s license and good driving record.

MINIMUM TECHNOLOGY QUALIFICATIONS

•  Demonstrated proficiency with MS Word and Excel, Zoom, Teams and online meeting platforms.
•  Ability to use office equipment including telephone and voicemail system, copier, printer, fax machine, and scanner.
•  Ability to access and navigate online databases.
•  Ability to use MS Outlook.
•  Ability to navigate the internet and electronic timecard system.
•  Ability to navigate computer networks (files, drives, and folders).

A DETAILED JOB DESCRIPTION IS AVAILABLE UPON REQUEST OR WHEN SELECTED FOR THE NEXT PHASE OF THE HIRING PROCESS.

EDUCATION AND/OR EXPERIENCE: 

• BA/BS degree preferred in related field (additional experience may substitute for education).
•  Experience speaking in front of large crowds and/or facilitating workshops
•  Experience with community outreach

PPL'S WORK IS NOW A HYBRID MODEL. OUR HYBRID MODEL REFERS TO THE SPLIT BETWEEN WORKING IN THE OFFICE OR ONSITE AT SATELLITE LOCATIONS (60%) AND AT HOME (40%) OF THE TIME. OVER A 5-DAY WORK WEEK, THIS EQUATES TO THREE DAYS WORKING IN THE OFFICE AND THE OPPORTUNITY TO WORK FROM HOME FOR THE OTHER TWO DAYS.

SALARY: $20.67-$22.60 Hr., DOQ

BENEFITS BASED ON ELIGIBILITY: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives. 

HOW TO APPLY:  

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates. 

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. 

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.