SALESFORCE ADMINISTRATOR

LOCATION: Flexible (Eastern time zone preferred)

APPLICATION DEADLINE: Monday September 6, 2021

THE ORGANIZATION:

Our country's education and workforce systems are inequitable, and it is hurting our young people, employers, and the economy. Despite increases in national high school graduation and college enrollment rates, college persistence continues to be low, and youth who start but do not complete college can find themselves in significant debt, beginning or continuing the cycle of financial insecurity. At the same time, many employers struggle to find and sustain entry-level talent, especially in middle-skill jobs requiring a postsecondary credential.

Propel believes a better system can exist—one that seamlessly connects education and employment. We do this by bringing together high schools, community colleges, and employers in a unified skill-building system, job placement, and ongoing planning for young adults. The model includes a “core course” pursued during or directly after high school, in which students determine and begin to prepare for a job pathway. Propel supports students in applying to affordable training programs, pays a modest stipend, provides mentorship and support, and guarantees a job interview for every “Propel fellow” who successfully completes their training. This process empowers recent high school graduates with the skills, credentials, experiences, and social networks to attain a well-paying job within one year, with opportunities for advancement and higher education. 

Propel is currently operating in Louisiana, New Jersey, Massachusetts, and Rhode Island, leveraging extensive relationships and credibility with key philanthropic, government, industry, and education leaders. Our current pathways span healthcare, technology, and engineering, automotive and manufacturing. Propel is also in the process of piloting a new blended model that provides both online and in-person support and shifting the long-term strategy to a blended model of credentialing, student support and job placement.  The core values that drive our work as an organization are innovation, courage, joy, team, equity, and impact.

THE OPPORTUNITY:

Propel has ambitions to serve over 1,000 fellows by 2023. Propel is deploying our brand new Salesforce CRM with 20+ users to all our technology systems to enable this goal. The goal of our CRM is to provide our teams information in a centralized manner and for users to better connect with our fellows through their journey with Propel, as well as support our program and operations team to improve partnership and make data-driven decisions to support programming and service delivery.

Propel is seeking a data-loving, Salesforce Administrator who is curious about everything from student outcomes data to how we might better collaborate virtually. The Salesforce Administrator will be responsible for ensuring all teams have the data, systems, and support needed to serve fellows efficiently and effectively. 

A new position in the organization, the Salesforce Administrator will execute the day-to-day configuration, support, maintenance and improvement of our CRM platform. The role will report to the Senior Director of Strategy & Operations and work in close coordination with the Product Director and Propel's central and regional team. 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Ensuring optimal performance of Salesforce systems and products
• Handle all basic Salesforce administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
• Performing database maintenance tasks, including internal support requests, data integrity maintenance, and integration edits
• Manage Salesforce data feeds and other integrations
• Evaluate and install new Salesforce releases, as needed,
• Assist in training of new users, and grow the Salesforce skill set across the organization
• Document processes, including error reports and changes to field history tables.
• Manage and maintain information security standards and support user interaction with compliance standards
• Website updates with Wordpress content management system, including copy/content posts, uptime monitoring, web style standards, and data tagging updates

SKILLS/EXPERIENCE:

• Strong understanding of Salesforce.com best practices and functionality
• Salesforce Admin certifications is preferred 
• Strong data management and visualization abilities
• A demonstrated ability to understand, articulate, and document complex requirements
• Previous experience working in a Scrum or Kanban Agile environment is preferred
• Familiarity and experience using G Suite (including Slides and Sheets) to build development materials
• Experience with nonprofit processes and work with youth at the high school or college level preferred
• HTML, CSS development experience preferred
• Photoshop, Figma, InDesign UI creation experience preferred

MINIMUM QUALIFICATIONS: 

• Minimum two years of experience as a Salesforce administrator
• Education credentials highly valued by industry are preferred, including but not limited to a bachelor's degree

COMPENSATION:

We expect the role to require  30-40  hours per week at a rate of $30-$50 depending on experience.  The contract would run from September to December with the possibility of converting to a full-time employee.