Benefits:

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Location: San Mateo, CA Company: SC Property Management Employment Type: Full-time Salary: Competitive, based on experience

Job Summary:

SC Property Management is seeking a highly organized and experienced Property Administrative Specialist to oversee the daily operations of our residential/commercial properties. The ideal candidate will be responsible for managing tenant relations, coordinating maintenance and repairs, ensuring legal compliance, and maintaining the financial health of the properties. We are looking for a professional with strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Responsibilities:

1. Daily office tasks:

Answering phones and emails, assisting walk-ins, opening and distributing mail, preparing out-going mail where applicable

Ensure day to day operations are handled smoothly

Daily use of management software for data entry, accounts payable, auditing, and process tracking

2. Tenant Relations:

Handle tenant inquiries, complaints, and maintenance requests

Ensure lease agreements are properly audited and followed

Conduct property tours

Handle tenant move-in and move-outs, including inspections and security deposit management

3. Property Maintenance:

Liaison between tenant and engineering team

Ensure property cleanliness and safety, including landscaping and waste management

Maintain relationships with contractors and service providers

4. Financial Management:

Collect rent and manage delinquent payments

Enforce late fees

Prepare and manage property budgets, track expenses, and allocate resources

Ensure all financial records are up-to-date and generate regular financial reports

Handle incoming payables including but not limited to vendor payments, utility bills, property taxes, and insurance

5. Lease Administration:

Enforce lease terms and conditions, addressing violations or disputes

Manage lease expirations and coordinate with senior managers if necessary

Prepare lease abstracts

Conduct yearly CAM and base year reconciliations

6. Compliance and Legal:

Ensure the property complies with local, state, and federal regulations, including zoning laws, safety standards, etc

Assist in handling disputes or legal issues, including evictions, when necessary

Audit all vendors and work orders.

7. Marketing and Tenant Retention:

Develop strategies to attract and retain tenants

8. Reporting and Communication:

Provide regular updates to senior management regarding property performace

Prepare and submit financial, maintenance, and occupancy monthly reports as well as year-end

Skills and Qualifications:

Strong Communication Skills: Ability to interact with tenant, contractors, and property owners effectively

Organizational Abilities: Manage multiple tasks, such as rent collection, maintenance schedules, and financial tracking

Problem-Solving: Address tenant issues, maintenance emergencies, and conflicts with creative solutions

Financial Acumen: Understand budgeting, expense management, and financial reporting

Experience with Appfolio Property Management Software is a must

Education and Experience:

Highschool Diploma or GED

Property Management Certification (e.g. Certified Property Manager - CPM or Real Estate License) can be beneficial

Relevant Experience: Several years of experience in property management, customer service, or real estate roles