Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Bonus based on performance
Company parties
Opportunity for advancement
Parental leave
Tuition assistance
Vision insurance
About Us
Voted one of the Best Places to Work in Hampton Roads, ODUrent is one of the largest, fastest-growing, and most innovative real estate companies in the region. We specialize in off-campus student housing, manage 750 units, oversee over 300 self-storage units, and operate several traditional apartment communities. We are also proud to be one of the top-rated property management companies in Norfolk on Google, driven by our commitment to customer service, operational excellence, and doing things the right way the first time.
We are seeking a detail-oriented and proactive Property Collections Manager to oversee all aspects of resident financial accounts, from rent collection and late notice processing to court filings and eviction coordination. This position is essential to the success of our leasing and customer service teams and ensures financial accuracy and legal compliance across our rental portfolio.
Key Responsibilities
Resident Ledger Management
Maintain and audit resident ledgers in Buildium or relevant property management software
Post payments, charges, fees, and adjustments accurately
Reconcile account discrepancies and assist with payment plans when applicable
Delinquency & Late Process Oversight
Monitor daily/weekly delinquency reports
Generate and distribute late notices, 5-day notices, and pay-or-quit notices
Collaborate with the Collections Manager and Leasing team to communicate with past-due residents
Unlawful Detainers & Evictions
Prepare and file unlawful detainer (UD) paperwork
Coordinate with legal counsel and courts for filings, court dates, and judgments
Schedule and attend court hearings as needed
Manage writs of possession and coordinate with maintenance for unit takeback
Track legal timelines and fees associated with each eviction
Communication & Coordination
Act as the primary liaison between our office, legal contacts, and residents during the collections and eviction process
Collaborate closely with the Director of Operations, Customer Service, and Leasing teams
Reporting & Compliance
Maintain records of all notices, filings, and legal outcomes
Generate regular reports on delinquency, court outcomes, and payment recoveries
Ensure all notices and processes comply with state/local laws and company policy
Required Skills & Qualifications
5+ years of property management or collections experience preferred
Strong understanding of rental ledgers, legal notices, and the eviction process
Proficiency with property management software (e.g., Buildium)
Excellent organizational and time management skills
Comfortable working with legal documents and court systems
Ability to handle difficult situations with professionalism and clarity
Why Join Us?
Small team environment where your voice matters
Opportunity to make a direct impact
Stable and growing company with strong leadership
Supportive culture that values communication and accountability