Benefits:

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Parental leave

Fulton Grace Property Management

Title: Leasing & Resident Services Coordinator Location: Milwaukee, WI (travel to Kenosha required)

Type: Full-Time | On-Site/Field-Based

Enjoy a fast paced career in real estate with a firm that has been named one of the "Top Workplaces". We are diverse, inclusive, hardworking and share a commitment to excellence.

We take pride in our work and we're seeking like-minded, self starters to positively contribute to our team atmosphere as we continue to expand in Wisconsin.

Role Overview

We are seeking a highly responsive, detail-driven Leasing & Resident Services Coordinator to support our expanding Wisconsin portfolio across Milwaukee and Kenosha. This role is heavily leasing-focused—driving occupancy, maximizing rent potential, and delivering an exceptional prospective resident experience—while also supporting day-to-day field operations at scattered-site properties. The position will be under the mentorship of the company founder, a highly successful industry leader in Real Estate.

The ideal candidate thrives in a fast-paced environment, communicates quickly and professionally, and is comfortable working both independently in the field and collaboratively with the central operations team.

Key Responsibilities

Leasing Operations (Primary Function)

Create, update, and optimize rental listings across major advertising platforms.

Perform weekly market rent evaluations and make pricing/marketing recommendations.

Provide weekly leasing activity reports, including lead volume, showing activity, and conversion metrics.

Conduct on-site and virtual showings across Milwaukee and Kenosha.

Maintain hyper-responsive lead follow-up, ensuring same-day communication with prospective tenants.

Manage the full leasing pipeline in AppFolio (or similar), including screening follow-up, submitting application packages to the operations team and executing application status updates.

Coordinate professional photos, signage, and listing readiness for each vacancy.

Oversee lease execution process, ensuring accuracy, compliance, and timely document completion.

Communicate with existing residents to provide lawful notice of showings for occupied units.

Unit readiness verifications prior to showings (heat on, electric on, cleanliness, access).

On-Site & Operational Support (Secondary Function)

Perform light common-area and exterior walkthrough inspections when on-site for showings.

Conduct pre-move-out walkthroughs and communicate turnover needs to the operations team.

Complete move-in quality checks and confirm readiness before resident arrival.

Oversee move-in communication, ensuring residents receive instructions, contacts, and expectations.

Complete new resident check-ins (phone/email) within the first 7 days of occupancy to ensure satisfaction and identify early issues.

Support general field tasks as needed across the Wisconsin portfolio.

Assist with resident events to foster a sense of community within the building.

Contribute to process enhancements to further refine the resident experience

Qualifications

1–3 years of experience in leasing or property management related role.

Strong understanding of residential leasing process; scattered-site experience preferred.

Must be highly responsive, organized, and comfortable managing a high volume of leads.

Reliable transportation; ability to travel regularly between Milwaukee and Kenosha.

Proficiency with AppFolio, Yardi, or similar property management software (preferred).

Key Competencies

Responsiveness & Follow-Through: Rapid communication with applicants, residents, and team members.

Field Readiness: Comfortable conducting showings, inspections, and in-unit walkthroughs.

Market Awareness: Ability to evaluate comps and recommend pricing adjustments.

Service-Oriented Mindset: Friendly, clear communication with prospects and residents.Strong interpersonal skills to build and maintain relationships with residents, team members and clients.

Self-Management: Ability to structure daily priorities across multiple locations.

Compensation & Incentives

What We Offer

A vibrant team atmosphere and leadership that always has your back

Base salary + bonus with an opportunity to advance within property management - both financially and professionally!

Full support from our dedicated supervisory staff and training managers. Our job is to ensure your success and happiness!

The possibility of a flexible office/work from home schedule

Health and dental insurance benefits

Staff appreciation events, lunches and happy hours

401(k) retirement plan + matching

Two weeks PTO, 5 days sick leave, and 10 paid holidays (including birthdays off)!

Commission: Leasing bonus of $300 per showing converting the lead to an executed lease.

Company travel stipend for inter-city travel.

How Success Will Be Measured

Vacancy days reduced across the Wisconsin portfolio.

Lead response times

Lead Conversion Rates

Accuracy and completeness of assigned tasks.

Reliability in field execution (inspections, walk-throughs, photo coordination).

Resident Move In Satisfaction Scores