We’re searching for a skilled Property Management Operations leader. This person owns the day-to-day performance of the portfolio with near-complete autonomy. They are responsible for operational excellence, cost control, compliance precision, and owner satisfaction without requiring ongoing involvement from ownership. They bring a detail-oriented mindset, high integrity, and the ability to stay calm under pressure. They are the nucleus of the entire company. This person takes initiative and is eager to deliver outstanding property management services. They can handle a wide range of administrative and tenant-facing tasks and are capable of prioritizing effectively in a dynamic environment. If this sounds like you, apply today! Responsibilities: • Generate status reports for the team on a regular basis to make sure company targets are being properly prioritized • Keep track of all transaction documents in the client database and complete the necessary paperwork • Monitor deadlines and provide notices to appropriate parties when necessary • Respond to customer needs with urgency and attentiveness • Participate in training sessions to improve skills with administrative tasks in the real estate industry • Provide prompt and professional responses to tenant calls, emails, and direct messages • Process rental applications, including verifying employment, rental history, and other criteria • Show rental properties to prospective tenants when required • Maintain tenant files and ensure all lease documentation is properly executed and stored • Manage lease compliance processes, including late payment follow-up and coordination of notices or evictions • Prepare and track tenant communications regarding payments, fees, and property updates • Attend weekly property management team meetings and contribute insights • Coordinate utility transfers for vacant properties to protect against weather-related damage • Create and track maintenance requests in the CRM and ensure timely completion • Perform periodic property visits and inspections, including taking photos, changing lockboxes, and meeting vendors • Maintain checklists and update procedures to ensure consistency in Tenant Relations processes • Resolve tenant disputes professionally and maintain healthy tenant relationships • Provide general administrative support to the property management team as needed Qualifications: • Excellent written and verbal communication skills • Has knowledge of Microsoft Office and customer relationship management software • Candidates are required to have a high school diploma or GED • License for real estate is preferred but not required • Weekend and evening availability • Calm and professional demeanor, even during conflict or difficult conversations • Highly organized with strong attention to detail • Ability to maintain confidentiality and discretion • Customer-service oriented with strong follow-up skills • Real estate license or willingness to obtain one preferred • Familiarity with property management or the real estate industry preferred Compensation: $40,000 - $45,000 yearly

• Provide prompt and professional responses to tenant calls, emails, and direct messages • Process rental applications, including verifying employment, rental history, and other criteria • Show rental properties to prospective tenants when required • Maintain tenant files and ensure all lease documentation is properly executed and stored • Manage lease compliance processes, including late payment follow-up and coordination of notices or evictions • Prepare and track tenant communications regarding payments, fees, and property updates • Attend weekly property management team meetings and contribute insights • Coordinate utility transfers for vacant properties to protect against weather-related damage • Create and track maintenance requests in the CRM and ensure timely completion • Perform periodic property visits and inspections, including taking photos, changing lockboxes, and meeting vendors • Maintain checklists and update procedures to ensure consistency in Tenant Relations processes • Resolve tenant disputes professionally and maintain healthy tenant relationships • Provide general administrative support to the property management team as needed