Benefits:
Dental insurance
Paid time off
Training & development
Job Summary We are seeking an experienced , polished, and highly motivated Property Manager to lead operations at a luxury residential community in downtown Columbus. This role requires a strong leader who can deliver a five‑star resident experience, maintain high occupancy, and ensure the community operates with excellence in every area. You will oversee a team of three and manage all aspects of property operations, including leasing performance, resident relations, financial management, maintenance coordination, and team development. The ideal candidate thrives in a fast‑paced, high‑expectation environment and understands the elevated service standards required in a luxury urban market.
Key Responsibilities Leadership & Team Management • Lead, train, and support a team of three on‑site employees • Hire, onboard, and terminate staff in accordance with company policy • Conduct performance evaluations and recommend promotions or salary adjustments • Maintain accurate payroll records and ensure compliance with deadlines • Foster a professional, service‑driven culture aligned with luxury standards • Maintain open, consistent communication with employees, residents, applicants, and vendors Luxury Leasing & Resident Experience • Oversee leasing performance to maintain strong occupancy • Assist with leasing as needed using a polished, hospitality‑driven approach • Prepare, process, and execute leases and related documentation • Manage move‑ins and move‑outs, including inspections and resident communication • Resolve resident concerns promptly and professionally • Ensure a five‑star experience at every touchpoint Financial & Administrative Management • Maintain accurate financial records and follow accounting policies • Assist with rent collection and delinquency management • Prepare daily bank deposits and manage petty cash • Monitor expenses and report budget variances • Assist with annual operating budget preparation • Purchase office supplies in accordance with company policy Maintenance Oversight • Ensure maintenance requests are handled promptly and residents are updated on delays • Conduct regular property inspections to identify deficiencies and safety concerns • Oversee maintenance schedules, emergency coverage, and contractor work • Ensure the property is clean, safe, and impeccably maintained • Supervise outside contractors and ensure work meets luxury standards Marketing & Community Engagement • Execute marketing strategies to attract and retain high‑quality residents • Maintain a strong online reputation and consistent brand presentation • Support community events and resident engagement initiatives • Ensure model units, amenities, and common areas reflect luxury expectations
Qualifications Education & Experience • Bachelor’s degree (preferred) • Associate degree • OR 7+ years of full‑time business or property management experience • Experience managing a luxury or Class A community strongly preferred
Skills & Competencies • Strong leadership and team‑building abilities • Excellent verbal and written communication skills • High‑level customer service and hospitality mindset • Strong organizational and time‑management skills • Proficient sales and closing skills • Professional appearance and demeanor • Yardi experience preferred (or similar software) • Ability to successfully interact with residents, vendors, and team members
What We’re Looking For • A polished, professional leader who understands luxury service expectations • A confident decision‑maker with strong operational precision • Someone who takes pride in delivering an exceptional resident experience • A strong communicator who balances empathy with accountability • A proactive manager who anticipates needs and solves problems quickly
Compensation & Benefits • Competitive salary • Outstanding growth potential • Paid sick leave, vacation, and holidays • Health, dental, and life insurance • 401(k) participation • Equal Opportunity Employer Drug‑Free Workplace