Operations Manager

Perks:

Online Mobile Courses

Flexible Scheduling

Paid Training for Career Advancement

Opportunity to Help People in Times of Need

Aggressive Competitive Wages

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints.

Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively.

A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

Job Coordination & Scheduling

Receive and process new loss assignments (water, fire, mold)

Schedule mitigation crews, inspections, and follow-up visits

Coordinate subcontractors and vendors as needed

Track job progress and deadlines

Customer & Adjuster Communication

Act as primary point of contact for homeowners

Communicate job status, expectations, and timelines

Coordinate with insurance adjusters and third-party administrators (TPAs)

Handle documentation requests and approvals

Documentation & Software Management

Maintain accurate job files and notes

Upload photos, moisture readings, and reports

Assist with estimate preparation and document review

Use restoration software such as:

Xactimate

DASH, Encircle, or similar platforms

CRM/job management systems

Billing & Compliance Support

Verify work authorizations and contracts are signed

Assist with invoice submission and payment tracking

Ensure compliance with insurance and IICRC standards

Support QA/QC processes

Team Support

Support project managers, crew chiefs, and estimators

Monitor workload and help resolve scheduling conflicts

Assist with emergency after-hours coordination (as required)

Qualifications:

Required Qualifications

1–3 years of experience in property restoration, construction coordination, or insurance claims support

Strong organizational and multitasking skills

Excellent verbal and written communication

Working knowledge of water/fire/mold restoration processes

Proficiency with Microsoft Office / Google Workspace

Ability to work in a fast-paced, deadline-driven environment

Preferred Qualifications

Experience with Xactimate and insurance estimating

Familiarity with IICRC standards (WRT, ASD, FSRT a plus)

Experience working with insurance adjusters and TPAs

This is a remote position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.