Benefits:

Employee discounts

Position Summary

The Property Services Technician keeps The Buxton Hotel looking and working the way our guests expect — clean, cared for, and quietly running without a hitch. This is a blended role: part houseperson, part porter, part light maintenance. One day may be public space cleaning and linen runs; the next may be clearing a slow drain, swapping a PTAC filter, and mowing the front lawn before check-in.

We are looking for someone who takes personal ownership of the building and grounds, notices what others walk past, and fixes it before a guest ever has to mention it. This is a hands-on role with real autonomy and real visibility. It suits a self-starter who is handy, dependable, and genuinely enjoys taking care of a place and the people in it.

Essential Duties & Responsibilities

Public Space & Common Area Cleaning

• Clean and maintain the lobby, corridors, elevators, stairwells, public restrooms, fitness room, pool deck, meeting space, and back-of-house areas to Buxton and Best Western Signature Collection standards.

• Vacuum, mop, dust, polish, and detail high-touch surfaces on a set daily rotation; complete deep-cleaning projects on a published schedule.

• Maintain entry doors, glass, and exterior-facing surfaces so first impressions are consistently strong.

• Monitor and restock public restroom and common area supplies throughout the shift.

Houseperson & Porter Support

• Deliver and retrieve linen, terry, and supplies between laundry, storage, and guest floors; keep floor closets stocked and organized.

• Remove trash, recycling, and cardboard from all areas of the property; maintain the trash enclosure in clean, compliant condition.

• Respond to guest delivery requests — rollaways, cribs, extra linen, luggage assistance — promptly and courteously.

• Set, reset, and break down meeting and event space, including tables, chairs, and A/V staging.

• Assist the Housekeeping team with heavy lifting, mattress flips, furniture moves, and room-turn support during high-occupancy periods.

• Support arrival and departure peaks with luggage handling and curbside presence as needed.

Grounds & Exterior Care

• Mow, edge, trim, and maintain lawn and landscape areas on a regular cycle during the growing season.

• Police the parking lot, sidewalks, patio, and perimeter daily for litter, debris, and drainage issues.

• Maintain planters, seasonal beds, irrigation heads, and exterior lighting; report failures needing vendor attention.

• Assist with snow and ice removal at entries, walkways, and ADA paths, including early or off-hour call-ins during winter events.

• Pressure wash entries, patio, and hard surfaces on a seasonal schedule.

Light Maintenance & Repair

• Clear clogged toilets, sinks, tubs, and floor drains; replace flappers, fill valves, aerators, supply lines, and toilet seats.

• Replace light bulbs, ballasts, switch and outlet covers, and reset breakers and GFCIs.

• Clean and replace PTAC filters and coils on a scheduled preventive maintenance cycle; troubleshoot basic no-heat and no-cool complaints.

• Perform drywall patching, caulking, grout repair, touch-up painting, and tile and baseboard repairs.

• Repair and adjust door hardware, closers, locks, hinges, and guest room door locks and key readers.

• Repair or tighten guest room and public area furniture, fixtures, casegoods, and shower rods.

• Troubleshoot guest room televisions, remotes, and in-room connectivity at a first-response level.

• Complete assigned preventive maintenance room checks and log all work performed.

• Diagnose the scope of larger issues quickly and escalate to the General Manager with a clear description, photos, and a recommendation.

Life Safety, Compliance & Records

• Complete routine life safety walks: fire extinguishers, exit signage, emergency lighting, egress paths, and stairwell clearance.

• Maintain accurate logs for preventive maintenance, pool and spa readings (if certified), and completed work orders.

• Follow all OSHA, hazard communication, and lockout/tagout requirements; use required PPE and maintain SDS accessibility.

• Store chemicals, tools, and equipment safely and securely; keep the shop and storage areas orderly.

• Report safety hazards, guest injuries, and property damage immediately per hotel procedure.

Guest Experience

• Engage guests warmly and professionally in every encounter, in and around occupied space.

• Enter guest rooms following established knock, announce, and privacy protocols.

• Own guest-facing service recovery within the scope of the role: acknowledge, resolve, follow up, and communicate back to the front desk.

• Live the Buxton "Xtra" — go beyond the ticket, and leave the space better than you found it.

Scope Boundaries

This position is the property's primary in-house resource for routine cleaning, grounds care, and light maintenance. Outside vendors are engaged on an as-needed basis for overflow, seasonal surges, and specialized work. The following remain with licensed trades or contracted vendors and are coordinated, not self-performed, by this position:

• Licensed electrical, plumbing, HVAC-R, and gas work beyond basic component replacement.

• Roof, structural, elevator, fire suppression, and boiler service.

• Major landscaping projects, large-scale snow events, and specialized pool service beyond routine testing and cleaning, which are dispatched to the property's on-call vendor.