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Airport Wheelchair Customer Service Agent

Prosegur

Airport Wheelchair Customer Service Agent

Pittsburgh, PA
Full Time
Paid
  • Responsibilities

    Job Description

    RESPONSIBILITIES:

    • Examines wheelchairs daily for any required repairs, needed maintenance, and level of cleanliness.
    • Checks brakes
    • Checks footrests
    • Inspects seat and back
    • Inspects wheels
    • Checks handgrips
    • Evaluates overall cleanliness of wheelchair
    • Reports any required maintenance or needed repairs to the Manager. Cleans wheelchair between uses.
    • Responds to Dispatch request for passenger or airline assistance.
    • Provides physical assistance to seat and transport passengers to their destinations.
    • Informs passengers of transport procedure. Demonstrate a professional attitude and respect toward the passenger.
    • May escort passenger in a wheelchair through security checkpoints.
    • Follows all safety rules. Observes and reports any unsafe or hazardous conditions immediately to their manager or proper authority.
    • Remains with the passenger until released to the airlines or departs terminal.
    • Notifies dispatch upon completion of each assignment.
    • May be requested to perform other duties as assigned based on Manager’s needs or airline activity.

    QUALIFICATIONS

    • Uses proper body mechanics while performing duties.
    • Able to stand and walk for long periods of time.
    • Demonstrates ability to work with others and interact appropriately.
    • Able to think clearly during crisis or high-stress periods.
    • Possess empathetic abilities in dealing with passengers and their needs.
    • Maintains communication with other agents and managers. Relates information regarding events or situations that may affect operations

    Company Description

    Work for a company where your contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.