Job Description

Instructional Designer Role for training within the collaboration and productivity platforms.  • Partner with technical SME’s and PM’s to create monthly Support Ops training agenda, develop presentation/content and deliver to team.  o Each month the Support Ops team (ITA’s, Service Desk, Tier 2 and Tier 3) will need continued education products we offer so they can support the change of policy, process or technology.  o In the meeting the “trainer” will discuss the agenda and goal of meeting with the audience and introduce the presenters (technical SME and/or PM).  o Content will include known issues and resolution steps, timelines, escalation paths, etc.  • Develop job aids for all new products and services.  o This includes one pagers, desk drops, top 5 tips and tricks, cheat sheets, etc.  • Define training scope (in person or online), audience (managers or individual contributors), timelines, etc. for all business needs and releases.  • Partner with internal AV team to schedule executive or product specific videos to help drive awareness and adoption.  o Write video script content.  o Partner with AV team on timelines and scheduling.  o Partner with key stakeholders to gather approvals on video created before publishing.  o Partner with 3rd party companies to gather fly in slides, external content or graphics and any banners or needs prior to recording.  o Submit intake for AV team to assign resources for video recording.  • Become subject matter expert for products the team is releasing.  o This includes partnering with PM and Engineers while testing to understand employee impact and learn future state.  • Partner with internal teams to deliver one off requests for group/team training.  o As teams/groups reach out for individual training, the “trainer” will partner with the group contact to understand request and how to accommodate their need.  • Partner with Microsoft and other 3rd party companies to track employee requests and needs for training.  • Create training schedule and roadmap and make visible to all employees.  • Attends project meetings with core project team  Trainer Skills and Qualifications:   Presentation Skills ü  5+ years Project Management ü  Experience writing and delivering training curriculum to large audiences ü  Building and Maintaining Relationships ü  Technical Passion and Drive ü  Strategic Thinking ü  Customer Service ü  Self-Confidence ü  Dealing with ambiguity ü  Knowledge of Office 365 ü  Basic HTML and Flash programming knowledge ü  Visual design skills (Dreamweaver, Photoshop, Illustrator) ü  Ability to write effective copy, instructional text, audio and video scriptsü

Qualifications null Additional Information

Chari

636--536-0505 115