Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.

BASIC PURPOSE:

The primary responsibility of the Director, Shared Services Operations is to work with the respective Shared Services departments to analyze problem areas, recommend and implement solutions for optimum operational efficiency.  The Director has in depth knowledge of the order to cash process, SOX controls, and middle office systems, and is able to analyze processes and recommend both process and system changes, and will work in close partnership with IT, Operations and the appropriate Shared Services departments.  

The function of this role is a key element of the enterprise strategy to implement a single middle office and AR system in 2021-2022, therefore the Director will be expected to work on all aspect of these projects, from requirement, configuration, testing, and training, to go-live.

ESSENTIAL FUNCTIONS:   

• Review processes identified by management as key operational pain points, work with the respective departments and propose enhancement for automation or efficiency. Example would be suspended billing and on account cash.
• Develop and document requirements when implementing new processes and systems that affect the department
• Business liaison for IT projects on selected initiatives
• Key business SME on the Bullhorn One and Single AR projects: will work to help define requirements, test and roll out, in a way to leverage on production teams knowledge while minimizing the time requirement for these departments 
• Ability to report at executive level, presenting data and processes in a concise yet complete manner and identifying risks and mitigation factors.
• Effectively manage relationships with internal clients
• Oversee Shared Services scorecard and various reporting
• Other special projects/duties as assigned

Required Skills

• Excellent problem solving /analytical skills
• Ability to work independently with minimal guidance but also a team player sharing project responsibilities
• Ability to prioritize and show flexibility as needed
• Ability to work under deadline pressures while maintaining a positive work environment
• Ability to multi-task and prioritize responsibilities

Required Experience

• Bachelor’s degree and 5+ years’ experience in managing and leading departments, as well as industry knowledge, preferred
• Must have a thorough knowledge of the order to cash process
• Must have strong technology understanding and analytical thinking capability to support solutions for operational efficiency
• Must have excellent oral and written communication and proven leadership skills
• Must have strong culture of partnership and be solution driven
• Good organizational skills, communication, and interpersonal skills.
• Demonstrates initiative and attention to detail along with strong analytical skills

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

• Excellent problem solving /analytical skills
• Ability to work independently with minimal guidance but also a team player sharing project responsibilities
• Ability to prioritize and show flexibility as needed
• Ability to work under deadline pressures while maintaining a positive work environment
• Ability to multi-task and prioritize responsibilities