CROSS COUNTRY HEALTHCARE IS LOOKING FOR TOP TALENT TO JOIN OUR TEAM
Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.
The Managed Services (MSP) Per Diem Staffing Specialist will have primary responsibility for leading and managing the per diem needs for our client. Prompt, timely and thorough communication, while providing superior customer service between healthcare professional (HCP), facility client, subcontractor partners and Cross Country Staffing is of paramount importance in this role. In addition to the role of onsite Per Diem Staffing Specialist, he / she will be responsible for assisting and supporting the MSP team aligned to PH&S to ensure delivery of exceptional service.
Cross Country Staffing (CCS) provides Per Diem and Managed Service support 24 hours per day, 7 days per week, therefore working hours may need to be flexible to ensure comprehensive scheduling.
- Demonstrate knowledge of all Managed Service programs, as well as core operational processes for travel and per diem services
- Work with subcontractors to ensure they have all the information necessary to submit and schedule candidates
- Collaborate with MSP Per Diem onboarding team reviewing all per diem applicant profiles from CCS recruiters and subcontractors to ensure they are complete and appropriate
- Work with Managed Service team members to ensure per diem candidates are screened, interviewed and processed in a timely fashion
- Manage per diem orders in VMS technology platform
- Proactively contact facilities in response to HCP requests providing updated availability to work
- Collaborate with MSP Credentialing team to ensure all candidate credentials are effectively managed
- Manage and utilize all tools and systems
- Collaborate with MSP Credential Management team to ensure all CCS & Subcontractor MSP per diem professionals are 100% compliant
- Establishing and managing relationships with multiple hospital facilities and a pool of healthcare professionals; working to match the needs of both, meeting and /or exceeding Service Level Agreements
- Actively participates in the completion of accurate internal and external audits
- Serve as the liaison for Subcontractors to assist in answering questions and facilitating problem resolution
- Serve as the liaison for healthcare facility to assist in answering questions, facilitating problem resolution and escalation of issues to aligned Clinical Services Manager and MSP leadership
- Provide outstanding communication and customer service to HCP, subcontractors and facilities in support of CCS Standards of Excellence
- Other duties assigned with or without accommodation
Required Skills
- Exceptional organizational, communication and customer service skills
- Attention to detail and follow through are a must
- Excellent communication skills both verbal and written
- Conflict resolution skills
- Strong ability to multitask and prioritize
- Must be able to handle short periods of high call volume
- Must possess a sense of urgency as the business is a time sensitive one
- Interact professionally during times of changing demands and conflicting assignments
- Handle several conflicting priorities, must be flexible, be willing to assist and fill in as needed
- Work independently but also have a strong commitment to being a team player
- Willing to serve all internal and external customers in a positive manner at all times
- Communicate and work in a respectful, supportive manner with all teammates
- Ability to work a flexible and varied schedule; including nights, weekends and holidays
- Possess above average computer skills including knowledge of the Internet and web-based software applications/programs
- Proficient in Microsoft Office. Knowledge of Outlook and database systems preferred
Required Experience
- Prior experience in a staffing, or medical business office environment required. Preferred experience within Healthcare Staffing, Account Services or Per Diem Staffing management
- High School Diploma or equivalent, college preferred
- Knowledgeable about industry staffing
BENEFITS
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance
CROSS COUNTRY HEALTHCARE IS AN EEO EMPLOYER - M/F/ VETERAN/DISABILITY