Job Description

The ERP System Administrator is responsible for all day-to-day support of multiple ERP systems. This includes user setup, role administration, triage of user issues, and configuration of system processes.

ESSENTIAL JOB FUNCTIONS:

• Troubleshoot and resolve ERP administration and application issues
• Develop and manage security profiles for users inside the ERP
• Perform data uploads
• Assist in any ERP projects as a technical resource
• Identify business reporting needs and suggest the appropriate report(s)
• Serve as a backup to the EDI team
• Setup and debug integrations with FedEx, UPS and other third-party systems
• ERP systems include Eclipse and Syspro. Others to a lesser degree.
• Document administration processes
• Be a “go-to” person for all things ERP related

RELATIONSHIPS:

• Interfaces with other IT resources and business users locally, domestically, and internationally.

EDUCATIONAL QUALIFICATIONS:

• Associates or Bachelor of Science degree in Computer Science or Business Administration or equivalent real-world experience.

KNOWLEDGE & EXPERIENCE:

• Three to five years experience managing a modern ERP environment
• Configuring and supporting a multi-office IT Infrastructure environment with a minimum of 50 global users.
• Ability to document processes and steps

PERSONAL ATTRIBUTES

• Superior communication (oral, written) skills.
• Strong self-motivation
• Passion for learning
• Customer focused demeanor
• Experience working in a team-oriented, collaborative, multi-office environment.
• Methodical troubleshooting, and attention to detail are essential traits for achieving success in this role.

WORK CONDITIONS

• Occasional evening and weekend work required to resolve issues and meet deadlines.
• Able to participate in training sessions, presentations, and meetings.
• Some local and domestic travel may be required for the purpose of off-site installations and configuration.

Company Description

Protective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY is a leading provider of hand protection and PPE to Industrial and Construction markets. Recent growth includes the joining of West Chester Protective Gear, Worldwide Protective Products, QRP, Uniform Technology, Boss Gloves and Caiman Gloves into the PIP family. Combined, we are now a referenced global leader in Hand Protection and Safety products.