Summary:

Our award-winning client is currently hiring for an Area Operations Manager! The Area Operations Manager manages the day-to-day operations of one or more Joint Venture offices. Develops, trains and retains an effective office support team(s) to meet day-to-day business operational needs. Works with executive management to carry out office(s) programs, policies, and objectives.

Responsibilities:

• Oversees and manages the entire title production and real estate closing process, including compliance with established policies and procedures, regulations and guidelines and the TA Way.

• Ensures programs and practices are being implemented to meet key operating metrics identified and provided through reports and analytics.

• Possesses knowledge in all areas of escrow and title operations

• Maintains production levels and meets/exceeds expectations.

• Establishes and maintains client relationships with agents and or/lenders to ensure retention such as weekly communication, etc.

• Ensure that the highest quality service possible is provided to all customers by JV Staff.

• Assist in the recruitment and development of staff in accordance with the organization’s needs.

• Oversee and provide proper training of staff.

• Develops and maintains a positive and motivated office environment through good communications, strong staff relationships, and office events and programs, ensuring that all employees are working as a team across all Joint Venture offices. Minimizes and effectively resolves staff conflicts or complaints.

• Participates in the implementation of policies and procedures for the office.

• Audits current procedures to monitor efficiency of the office through provided reports.

• Performs other duties as assigned.

Required Skills and Experience:

• 1-3 years of Management and directly related experience in title and escrow matters; title underwriting knowledge preferred but not required.

• Associates’ degree in business related field or equivalent work experience and knowledge

• Title Insurance license may be required

• Adapts to new, different, or changing requirements

• Ability to recognize the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with all applicable laws and regulations

• Uses logical thought processes to analyze and draw conclusions and is attentive to details

• Is pleasant, courteous, and professional when dealing with clients and ensures staff is as well. Demonstrates a willingness to work and seeks out new challenges

• Treats others with honesty, fairness and respect

• Applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions

• Uses information technology and related applications to convey and retrieve information.