Responsibilities:

• Determine the requirements and preferences of technical documentation users.

• Study product samples and discuss with Design & Development.

• Assist technical staff in making products easy to use (and make procedures and work instructions less complex, easier to follow).

• Design and develop supporting documentation for products (e.g., user manuals).

• Identify and use photos, drawings, diagrams, and charts to increase user understanding.

• Understand and translate complex information for users of varying backgrounds, experiences.

• Test documents on designers and users and gather feedback on their usefulness (usability studies).

• Periodically review all documentation for timeliness, accuracy, and usefulness; make corrections/ updates as needed.

• Manage the document review and approval process and develop documentation for a variety of media (print, PowerPoint, video, etc.)

Required Skills and Experience:

• A Bachelor's degree in Journalism, English, or Communications.

• Strong writing and communication skills, technical writers must be proficient in online publishing software and programs.

• Technical writers often handle large amounts of complex data, so information management skills are necessary.

• A sharp eye for detail, research skills and the ability to work under strict deadlines are also important for a career in technical writing.