Summary:

We are seeking a strong Learning Specialist with a Training background in the Distribution Warehouse / Customer Fulfillment Center industry. Translate your passion for coaching associates to become more successful in their role and aligned with our mission to become the best industrial supplier in the world.

For 75 years, earned a reputation for providing customers with the best products and unparalleled service. We are a broad-line distributor of metalworking and maintenance, repair and operations solutions and services. As a leading distributor, top manufacturers count to deliver. We help customers drive productivity and cost savings by leveraging technology, our supply chain expertise and quick delivery of our vast product line. From 1941 to becoming a publicly-traded Fortune 1000 company currently with $2.9 billion in annual sales, we continue to be positioned for growth.

Responsibilities:

As a Learning Specialist you’ll be responsible for identifying, developing, facilitating and coordinating Training programs and initiatives for various levels of associates including management in our Customer Fulfillment Center. In this dynamic role you will be driving the success of our associates through all technical, soft-skill, company and new hire training of warehouse team members, leadership teams, and, in some locations, customer care associates.

• Prepare and deliver all company training programs to the warehouse, call center and leadership teams ensuring transference of skills and knowledge by utilizing adult learning methods.
• Work with leadership and the Learning & Organizational Development team to conduct a comprehensive needs analysis to identify learning solutions to better serve team members.
• Create training aids to be implemented in On-the-Job training programs.
• Create, implement, and facilitate training programs for associates, managers trainers and others (i.e. Supervisory Leadership Development Program and Work Team Coach Development Program).
• Analyze productivity and quality reports to evaluate learning effectiveness.
• Create, facilitate, and improve the new associate orientation as well as a robust onboarding process that supports the transition of new associates within the Distribution Warehouse.
• Learn & apply Process Change Management methodology in supporting projects & initiatives in the respective facility.
• Analyze productivity and quality reports to evaluate learning effectiveness and return on investment (ROI) to the facility.

Required Skills and Experience:

• 3-5+ years’ experience in a Learning or Training role
• Distribution Warehouse and/or Customer Fulfillment Center background
• Facilitation experience in distribution, warehouse, and customer service
• Strong verbal, written and presentation skills
• Excellent time management and organizational skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and collaboratively in a fast-paced environment
• Be comfortable working in an environment that includes all areas of a distribution center
• Bachelor’s degree or the equivalent experience
• Valid driver’s license and ability to travel up to 25% of the time