Summary:

Our award-winning client is seeking a Help Desk Engineer to join their team. We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense for our users, resolving issues, and ensuring smooth operations.

Responsibilities:

• Provide Level 1 support to end-users, resolving issues remotely or onsite.
• Maintain and contribute to our knowledge base, ensuring solutions are readily available.
• Monitor system alerts and proactively address potential issues.
• Diagnose and fix issues with PCs, servers, applications, and hardware.
• Assist with projects involving server, workstation, and network upgrades.
• Collaborate with Level 1 & 2 technicians to escalate and resolve complex issues.

Required Qualifications:

• 2-5 years of Help Desk experience with a passion for problem-solving.
• Experience with ticketing systems (ConnectWise a plus), Windows Server & OS, MacOS, VMware, and Microsoft Office applications.
• Understanding of basic networking concepts and desktop management tools.
• Excellent written and oral communication skills to clearly explain technical concepts.
• Strong interpersonal skills to build rapport with users at all levels.
• Ability to manage workflow, multitask effectively, and prioritize tasks.
• Interest in keeping up-to-date with emerging technologies.