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Antenna Test Range Field Service Technician

Provision People

Antenna Test Range Field Service Technician

San Jose, CA
Full Time
Paid
  • Responsibilities

    Summary

    This is a Field Service job where traveling and troubleshooting antenna RF and telecom customer issues is key. We would like you to have some experience in the test & measurement (anechoic chambers), Telecommunications, RF technologies, Antenna verification industries.

    You must reside in the USA, and be fully authorized to work in the US. At this time we will not consider sponsoring Visa applications

    Take ownership of technical issues, and work with our Application team experts to resolve more advanced issues when necessary

    You will provide direct technical support to customers remotely or on-site.

    Troubleshoot, diagnose and resolve urgent technical issues.

    This position is a growth-oriented opportunity and will give the candidate an opportunity to grow their knowledge within Telecommunications, RF technologies, Antenna design, verification, and test & measurement (anechoic chambers) industries, as well as the certification procedures.

    Responsibilities

    • Provide training to customers as required
    • Ensure the cross-functional coordination of technical and commercial activity
    • Share experience and application knowledge with co-workers to maximize the efficiency in solving issues.
    • Work on specification and tenders, proposals and / commercial documentation, and demonstrate products' capabilities to potential and existing customers
    • Proactively contact customers and arrange visits to assess system performances, and hardware and software functionalities.
    • Identify customer needs and maximize the application of our solutions. Gather customer’s requirements and general feedback, and report to management.
    • Ability to relate to customers and customer needs at a high technical level, set realistic customer expectations, translate those customer needs to our internal development team, and follow through to ensure a suitable solution is implemented that meets the customer needs
    • Strong troubleshooting and analytical skills
    • Flexibility and adaptability to rapidly adjust tasks and travel priorities, according to customer needs
    • Capability and self-motivation to rapidly assimilate information, expand the knowledge base, and develop core competencies Applicant should be self-driven, seeking to assume responsibility and follow-through tasks to completion
    • Good interpersonal skills and customer-centric attitude
    • Ability to multitask and manage more than one project at the time
    • Capability to work within multi-disciplinary teams, and forge strong relationships in the process
    • Excellent oral and written communication skills
    • Must possess excellent computer skills, including knowledge of MS office and other common computer SW products (C# programming and MatLab experience are a plus).

    Requirements

    • AA/BS degree in Electrical Engineering, Electronics or similar field is a plus
    • 3-8 years’ experience in RF or Telecommunication industry preferred
    • Fully authorized to work in the US. At this time we will not consider sponsoring any Visa applications
    • Knowledge in Radio Frequency and Antenna fields is a plus. Metrology and/or Antenna Measurement experience valued.
    • Experience with network analyzers, spectrum analyzers, and wireless communication protocols and test instruments preferred
    • Heavy travel within the USA. Some limited international travel.