Summary:
Our award-winning client is seeking a Supply Chain and Customer Service Manager to join their team. In this critical role, you will lead a team of dedicated professionals across purchasing, logistics, customer service, and the distribution center. You will be responsible for optimizing our supply chain, ensuring on-time deliveries, and exceeding customer expectations.
Responsibilities:
- Manage and motivate a team of supply chain professionals to achieve operational excellence. Set clear goals, conduct performance reviews, and foster a continuous improvement mindset.
- Oversee inventory levels across all distribution centers, ensuring we have the right products in the right place at the right time.
- Lead the creation of purchase orders, manage vendor relationships, and negotiate pricing with carriers.
- Ensure exceptional customer service by resolving inquiries promptly, managing deliveries effectively, and supporting the sales team.
- Track key performance indicators (KPIs), analyze trends, and implement best practices to optimize operations.
- Maintain clear communication with factory vendors, headquarters personnel, and other departments.
Required Qualifications:
- Bachelor's degree from an accredited university.
- 8+ years of experience in supply chain management, with 3+ years of leadership experience.
- Proven success in optimizing inventory levels, managing logistics, and exceeding customer service goals.
- Experience with LTL and ocean freight, and negotiation skills are a plus.
- Strong analytical and problem-solving skills.
- Excellent communication, collaboration, and leadership skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
We offer a comprehensive benefits package including:
- Medical, dental, and vision insurance.
- 401(k) matching program.
- Paid time off and holiday pay.
- Flexible work hours and family-oriented culture.
- Opportunities for professional development and global collaboration.
- Competitive base salary.