Summary:

We are looking for a high-energy employee to work in our Software Support Department. This is a call center environment involving phone calls. Employee will assist clients with technical support, enrollment, and apply the need for problem solving skills when needed. Employee will make outbound calls to client offices and vendors, and take inbound calls from our dental office clients.

Responsibilities:

This position requires excellent customer service skills, and the ability to assist our clients within a software environment. This position offers on the job training.

• Have an attitude of service towards each other and the clients.

• By phone this role installs, modifies, and makes minor repairs to software systems, and provides technical assistance and training to system users by performing the following duties.

• Assists service personnel in installation of software by phone

• Enters commands and observes system functions to verify correct system operation.

• Responds to client inquiries concerning systems operation and diagnoses system software, and operator problems.

• Instructs users in use of equipment, software, and manuals.

• Recommends or performs minor remedial actions to correct problems.

• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

Required Skills and Qualifications:

• 1+ years of phone support experience

• Tech savvy and patient

• Can do attitude

• Respond promptly to customer needs

• Keep emotions under control

• Manages difficult or emotional customer situations

• Pursues training and development opportunities

• Speak clearly and persuasively; listen and get clarification

• Write clearly and informatively

• Contribute to building a positive team spirits

• Follow instructions, policies, and procedures

• Be coachable when learning