Benefits:

401(k) matching

Company car

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Job Title: Provision Technician

Full Time - In Office - Annapolis, MD

We are seeking a detail-oriented Provisioning Technician to join our team. You will be responsible for preparing and deploying hardware, accounts, and cloud resources for new and existing clients. This role ensures a smooth customer onboarding experience and consistent execution of technical standards across all deployments.

About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.

Key Responsibilities

Provisioning & Onboarding

Set up user accounts, licenses, MFA, and security policies.

Configure and deploy devices, applications, and cloud services.

Maintain accurate documentation and ensure all costs are logged.

Customer Coordination

Serve as the main point of contact during onboarding/provisioning.

Provide status updates, timelines, and guidance on best practices.

Collaborate with CSRs and scheduling teams to coordinate deployments.

Device Lifecycle Management

Perform device wipes, rebuilds, replacements, and secure destruction.

Install OS images, MSP tools, and client‑specific apps.

Manage data transfers, asset updates, and QA checks.

Offboarding

Disable accounts, revoke licenses, and remove MFA access.

Securely wipe, reassign, or retire devices per client policy.

Document changes and maintain compliance.

License & MFA Management

Assign/reassign licenses and monitor usage.

Assist users with MFA setup and troubleshooting.

Flag risks such as low license counts or expiring payment methods.

Required Skills & Qualifications

1–3 years of experience in IT support, MSP operations, or provisioning.

Familiarity with Microsoft 365 administration (users, groups, licensing, policies).

Experience with endpoint management tools (Intune, Autopilot, RMM platforms).

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).

Ability to follow structured processes with strong attention to detail.

Excellent documentation and communication skills.

Benefits/Perks

Competitive compensation

Fun, supportive workplace culture

Pay commensurate with experience and qualifications

Opportunities for career development and advancement

Engaging, fast‑paced MSP environment

Physical Requirements:

Regular, reliable attendance

Ability to lift and carry up to 50 lbs

Ability to communicate clearly over the phone