Job Description
** JOB OVERVIEW:**
Under the general guidance of the Director of Housekeeping, ** Public Area Attendant** assists in ensuring the smooth and efficient operation of the Public Areas, maintaining cleanliness and appearance in accordance with hotel standards. Provide high-quality, personalized service to all guests to enhance their overall experience.
** YOUR KEY RESPONSIBILITIES:**
- Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
- Conduct restroom inspections at least once every thirty minutes throughout the shift to maintain cleanliness and hygiene standards.
- Collect, fold neatly, and stock restroom towels from the laundry.
- Return dirty towels and soiled linens promptly to the laundry for cleaning
- Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas as needed throughout the shift.
- Empty and clean trash bins in all public areas regularly.
- Stay informed about all hotel events and functions to ensure smooth operations and guest satisfaction.
- Maintain cleanliness and operability of all telephones in public areas.
- Monitor and maintain furniture and equipment in public spaces; report any defects immediately to the Housekeeping office.
- Handle guest inquiries and requests efficiently; address complaints promptly and follow up thoroughly.
- Follow strict key signing procedures and take responsibility for assigned keys.
- Manage lost property according to established lost and found procedures.
- Ensure all cleaning equipment and materials are clean, functional, and report any defects immediately.
- Participate in projects, special assignments, and training sessions as directed by the Housekeeping management team.
- Attend meetings and comply with all company policies and procedures.
- Undertake reasonable requests and special projects assigned by management.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.