Job Description

Responsible for the facilitation of case management services related to a federally funded program within the State of Indiana. Specific duties include:

• Communicate one-on-one with applicants to assist in completion of intake forms and applications for the program.

• Assist and advise homeowners with locating the proper documentation required for eligibility.

• Compile applicant financial, proof of hardship, and home ownership or lease information, and other eligibility and income documentation.

• Communicate with homeowners and answer questions about documentation and eligibility requirements.

• Collect, compile, analyze, report, and maintain necessary data in program tracking systems for statistics and reporting.

• Data Entry, tracking, and analyses within the specialized software systems designed to manage program workflow, applicant data, and provide statistical reporting as necessary.

• Ability to work with and respond to routine inquiries from external and internal sources about standard correspondence, program eligibility, missing documentation, statistical reporting, or other issues that may arise.

• Must provide professional customer service and advice with a basic understanding of program requirements, other government programs, paycheck verification processes, and program timelines.

• Gather and package entire applicant file and all supporting documents for close out.

Qualifications

• Patience, empathy, excellent organizational skills, and attention to detail.
• Strong interpersonal, analytical, and problem-solving skills.
• Previous case management experience a plus.
• Call center or customer service experience required.
• Demonstrated customer service expertise and proven ability to effectively communicate both verbally and in writing.
• Excellent time management skills with a proven ability to multi-task and meet crucial deadlines.
• Experience working with grant-funded programs a plus.

Additional Information

WHY JOIN EGIS?

• Opportunity to participate in a full range of employee benefits including, health, dental, vision, disability, and life insurance beginning the first day of the month following the first 30 days of continuous employment.
• 401(k) plan beginning the first day of the month following 90 days of continuous employment with 4% company match.
• Gracious Paid Time Off (PTO) package with increased accrual rates with tenure, along with 9 paid holidays.
• Competitive wages and potential bonus opportunities offered.
• Flexible schedules and potential hybrid schedules offered.
• Paid parental leave offered beginning the first day of the month following the first 30 days of continuous employment.
• Educational assistance / Tuition Reimbursement.

An affirmative action participant EOE M/F/D/V/SO