Job Description

We currently have an opening for Senior PC Support Technician based out of Glendale, CA.

The Senior PC Support Technician will be responsible for the following:

• Taking on a lead role in providing the technical support, ongoing maintenance, and support of future planning needs for the company’s corporate and field desktop environment.
• Provide lead technical support for the company’s corporate headquarters and field offices, comprising of various platforms including Windows 10, Windows 7, Windows Server 2016/2012 R2/2008 R2, Active Directory, Microsoft Exchange 2016, Office 365, LANs respective to the day-to-day maintenance, design, installation, performance monitoring, fine-tuning, and data communications.
• Diagnose systems and equipment failures and perform corrective actions to resolve any issues.
• Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures.
• Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution.
• Assist corporate and field users with technical questions and light training.
• Consult with IT teams and various departments to make sure projects are in line with the company’s IT strategies and plans.
• Collaborate with existing vendors to evaluate the new technologies that come available and make recommendations to management on possible improvements using these technologies.
• Installation and maintenance of system updates for OS, software and hardware.
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.

Qualifications

• Minimum of 6 to 8+ years’ experience in Corporate Desktop Support running Windows 10, Windows 7, Microsoft Office, and general knowledge of Networking.
• General knowledge and exposure to Windows Server Operating Systems and Active Directory, Windows Group Policies, Microsoft Office 365 Administration and Exchange 2016, Microsoft Office Suite, SharePoint Online, PowerShell scripting and user account management.
• Working knowledge of computer and networking principles, including the skills to utilize those principles and concepts, including the common elements of networking that include SMTP, Client/Server technologies, Scripting, File and Print services, remote VPN Access, DNS, DHCP, TCP/IP, VoIP, Network Access and internet Protocols, Client/Server Technologies, VoIP and Monitoring tools.
• Excellent communication, problem-solving, multitasking skills, and ability to take on responsibility in a lead role capacity.
• Must be Customer Service oriented and show an ability to take ownership of an issue.

Compensation
Hourly Pay Range : $30/hour - $33/hour
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Additional Information

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