Trustmark Health Benefits is seeking Work from Home Customer Service Representatives in Mountain Time zone.
Trustmark Health Benefits is a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
For more than four decades, Trustmark Health Benefits has crafted integrated, flexible, and tailored employer health plan designs that seamlessly meet specific business needs and delight members. Each of our offices around the country is managed locally, by industry veterans who understand the dynamics of the markets they serve. Our responsive and empathetic service teams provide the highest level of support for employers and members. Our local expertise and service represents our national strength. We are an independently operated subsidiary of Trustmark Mutual Holding Company.
Customer Service Representatives are responsible for providing information on a variety of topics such as benefits, eligibility, claim status, claim disposition and so on. If you have customer service experience and enjoy providing service by accurately and respectfully responding to telephone, written, and electronic inquiries from members, providers and clients, LET US KNOW BY APPLYING TODAY.
REQUIREMENTS:
You are responsible for securing reliable, high speed internet access and for the expenses related to this access. Company will provide the required hardware and software.
Ability to Safeguard Protected Health Information (PHI), work must be performed in a home office area where access is limited, preferably in a room that can be secured and no one else is to be in the home office area while you are working.
High School Diploma or GED equivalent
Prior experience in a fast-paced call center
Experience in at least 1 of the following areas:
Excellent verbal communication skills
Effective written communication skills
Ability to work effectively with team members, employees/members, providers, and clients
Flexible; open to continued process improvement
Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word/Microsoft Teams
Work from home experience preferred
Bilingual preferred
KEY ACCOUNTABILITIES:
ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, RELIGION, COLOR, NATIONAL ORIGIN, SEX, AGE, OR DISABILITY
Required Skills Required Experience
EDUCATION/EXPERIENCE/SKILLS
Four year college degree in business management, production operations management, agricultural science, food science or equivalent communication and analytical ability acquired through work experience.
At least two years of supervisory experience in a food manufacturing environment.
Working knowledge of good manufacturing practices, hazard analysis and critical control points, lean manufacturing and other food safety, quality and manufacturing principles. Ability to communicate effectively in writing and verbally with employees at all levels of the organization.
Ability to work with employees at all levels and to motivate direct reports; specifically mentoring and coaching individuals and identifying short- and long-term development needs and providing appropriate support.
Ability to manage multiple priorities at one time using effective organizational skills and judgment in an environment of frequently changing circumstances.
Ability to use the Microsoft Office suite of applications; specifically using Word to create and modify documents, Excel to record data and calculate results, and Outlook to communicate internally and externally.
OSI believes all persons have the right to be treated with dignity and respect. It is the policy of OSI to provide equal employment opportunity (EEO) to all persons regardless of age, national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by federal, state or local law. All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.
#CB#
#ZR
#glassdoor