Job Description

PulteGroup is looking for highly motivated, customer focused New Home Warranty Managers to join our growing team.

Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.

• Conduct in-person homeowner assessments on an as needed basis.
  • Determine if corrective work order is needed.
  • Lead root-cause analysis.
  • Manage trades to completion of service requests to customers’ satisfaction.
  • Perform minor service related tasks (e.g., adjustments, repairs), as requested.
• Establish and maintain positive customer relationships.
• Determine trade accountability for back charges and P.O.’s.
• Authorize payment for work performed up to approval limits.
• Follow applicable legal protocol and process necessary workflow.

Company Description

Be Inspired. Be Part of the American Dream. At PulteGroup, you will be part of an organization with a rich history of success where we work smart to build consumer inspired homes and communities to make lives better.