Benefits:

Employee discounts

Paid time off

Training & development

Purchasing and Customer Service Assistant

We are seeking a self-motivated individual who will align with our mission to focus on excellence in providing service to our internal and external customers.

Job Summary:

The Purchasing and Customer Service Assistant will be responsible for liaising between the internal sales and logistic teams and between the company and its suppliers in order to ensure accuracy and efficiency.

Duties/Responsibilities:

answer customer questions by phone, email, webchat, social media or in person

explain products and policies and give quotations

take orders and check stock availability

arrange appointments

sell products or services and process payments

handle feedback and complaints

update customer information on a computer system

track orders and arrange deliveries or returns

improve relevant product knowledge by participating in eLearning or Group Coaching Sessions

follow up on all outstanding, documentation or payments – orders received or delivered

perform all general related administrative duties as required

submit purchase orders

· develop suppliers

Knowledge/Experience

1 year working experience in a manufacturing/engineering environment

At least two years of experience in a purchasing position

· High school diploma or equivalent (Associate Degree or B.Sc. in Logistics, Purchase and Supply, Business Administration or related fields are typically preferred)

· In-depth knowledge of purchasing functions, inventory and supply management systems

Skills

· Strong organizational skills, a good understanding of sourcing and the ability to maintain vendor relationships

thorough and pays attention to detail

the ability to work well with others

active listening skills

administration skills

the ability to accept criticism and work well under pressure

able to use a computer and the main software packages competently

time-management skills

ability to work with minimal supervision

excellent communication, negotiation and interpersonal skills