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Contact Center Representative

Mud Bay

Contact Center Representative

Federal Way, WA
Full Time
Paid
  • Responsibilities

    Mud Bay’s Store Leads are the backbone of Mud Bay. They are empowering, responsible and committed to growing and helping others develop within Mud Bay.

    • Provides a happy, educational and fun experience for all who visit our stores
    • Thrives in a retail environment and will engage dog and cat owners in conversation, connect with them on a personal level, and help them find solutions to fulfill the needs of their animals, while ensuring that staff members are doing the same
    • Contributes to sales growth by providing complete, holistic solutions that promote long-term health for dogs and cats
    • Performs transactions at the point of sale, cash handling and other financial procedures accurately and efficiently
    • Makes decisions based on good judgment and Mud Bay's mission and values
    • Enjoys learning and wants to learn continuously about animal health and nutrition and leadership. Willing to help others learn in a team environment
    • Contributes to a team that celebrates differences and works together in a fun environment by providing fair leadership in all aspects of store operations
    • Leads, trains and works with team to maintain the cleanliness, organization and attractiveness of store's sales and support areas
    • Leads, trains and works with team to maintain inventory by continuously and accurately receiving, rotating, restocking and facing the store
    • Leads, trains and works with team to ensure accurate stocking levels and quantities on hand to provide a fully stocked and functional store
    • Communicates with the manager and leadership team frequently to provide useful information ensuring the growth of staff’s abilities, performance and needs
    • Considers and anticipates the needs of the store and the team while reflecting the values and character of Mud Bay
    • Opens and closes the store – leading the team during the day
    • Delegates, empowers, and ensures the experience is happening for customers and employees

     

    Wage Range: $16.95 to $18.97 DOQ

    Required Skills

    • 2+ years of proven leadership experience or equivalent in a service-oriented environment
    • Delegation, coaching and mentoring others through tasks
    • Ability to give and receive feedback
    • Ability to identify top business and people needs and prioritize
    • Must be 18 years or older
    • Ability to lift to 45 pounds
    • Competent with basic math, comfortable using computers, calculators and 10-keys
    • Has a passion to continuously learn about dogs, cats and small animals
    • Instinctively gracious: genuinely enjoys making others feel welcome
    • Highly accountable: follows through on commitments
    • Has integrity: says and does what she or he believes to be right
    • Has good judgment: makes rational, ethical decisions aimed toward long-term goals and outcomes
    • A self-starter, but happy to take direction and learn from others
    • A team player: contributes to the happiness and effectiveness of co-workers
    • Has the flexibility to adapt to a work schedule that reflects the needs of customers, coworkers and Mud Bay
    • Interested in building a career with Mud Bay

    Required Experience

  • Qualifications
    • 2+ years of proven leadership experience or equivalent in a service-oriented environment
    • Delegation, coaching and mentoring others through tasks
    • Ability to give and receive feedback
    • Ability to identify top business and people needs and prioritize
    • Must be 18 years or older
    • Ability to lift to 45 pounds
    • Competent with basic math, comfortable using computers, calculators and 10-keys
    • Has a passion to continuously learn about dogs, cats and small animals
    • Instinctively gracious: genuinely enjoys making others feel welcome
    • Highly accountable: follows through on commitments
    • Has integrity: says and does what she or he believes to be right
    • Has good judgment: makes rational, ethical decisions aimed toward long-term goals and outcomes
    • A self-starter, but happy to take direction and learn from others
    • A team player: contributes to the happiness and effectiveness of co-workers
    • Has the flexibility to adapt to a work schedule that reflects the needs of customers, coworkers and Mud Bay
    • Interested in building a career with Mud Bay