Job Description

Customer Service Representative

Position Reports to the Customer Service Manager

JOB LOCATION: REMOTE JOB TYPE: FULL-TIME

This CUSTOMER SERVICE REPRESENTATIVE position is responsible for assisting our customers on the phone and via e-mail. Communicate with customers, enter and review orders, provide order statuses, answer basic product inquiries, respond to e-mails, resolve issues, and route calls as needed to provide an excellent customer experience.

RESPONSIBILITIES

· Enter customer sales orders

· Check status of orders

· Answer customer e-mails (questions, addressing concerns)

· Navigate internal and external web-site for customer issue resolution

· Work with external departments to obtain information regarding missing components, solutions for issues and product questions

· Process RMAs and technical support requests

· Execute and uphold company policies (attendance, punctuality), build good, strong relations with customer base

REQUIREMENTS

• Associates Degree or Some college preferred.
• A minimum of 3 years of full-time related experience as a customer service representative, in a manufacturing company, preferably in lighting.
• All equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities will be accepted.
• Must be able to read, write and speak English fluently
• Must be proficient in Microsoft Office, familiar with ERP and CRM systems in a manufacturing environment
• Strong knowledge of the principles, practices, and objectives of delivering outstanding customer service
• Proper phone skills related to delivering outstanding customer service are imperative
• Experience using Epicor ERP is a plus
• Hours are Monday – Friday 8:30am – 5:00pm CST
• Be able to work in a fast-paced environment
• Be able to multi-task

ABOUT YOU

• Must possess excellent communication skills and be self-motivated
• Ability to manage multiple projects simultaneously
• Extreme attention to detail
• Professional, responsible and dedicated
• Friendly and flexible
• Great enthusiasm and teamwork skills

BENEFITS

• Competitive pay
• Health, Dental, and Vision Insurance enrollment the 1st of the month after 30 days of employment
• 401(k) Retirement plan after 6 months of employment
• Two weeks (10 days) of accrued vacation time, prorated your first year
• Five (5) Days of Sick Time off annually, prorated your first year
• Paid company holidays, starting after 30 Days of employment
• Company sponsored Life with AD&D Insurance Policy Coverage
• Short Term, Long-Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment

Company Description

Modern, innovative and personalized, PureEdge Lighting defies the boundaries of traditional lighting design. As a leading engineer and manufacturer of technologically advanced lighting solutions, we are renowned for inspiring unique, cutting-edge designs. Our extensive product portfolio combines superior craftsmanship with contemporary aesthetics. Beyond illumination, our commitment to meaningful innovation provides extraordinary value while aiming to improve quality of life. PureEdge Lighting helps solve today’s complex design challenges of illuminating diverse environments – Explore the possibilities. Find us at www.pureedgelighting.com