Project Coordinator

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally through serving our customers, communities, and each other.

Job Position Overview:

The Project Coordinator is responsible for assisting the Project Managers with the clerical, administrative and accounting functions of selling and managing jobs. Also responsible for handling the phone duties associated with incoming and existing jobs, or as assigned.

General Duties:

Coordinates office schedules, modifications to schedules, contacts customers regarding late arrivals for Project Managers.

Works with Project Managers and collections for collecting deductibles, progress payments and final payments.

Coordinates with other departments and office staff to complete projects, paperwork and keep the processes timely for each project.

Completes project tracking reporting, inclusive all schedules, appointments and reports.

Maintains notes in job management software.

Performs general administrative work as necessary, including preparing reports and correspondence, reviewing correspondence, copying and filing, preparing purchase orders, daily work orders and daily communication with the Estimator and Project Manager regarding ongoing projects.

Prepares and prints various office documentation, such as purchase orders, daily work orders, communication and documentation on ongoing projects and shares that information with the Estimator/Project Manager.

Assists the office staff, the production management staff and sales staff as needed.

Provides quick and accurate responses to vendors, agents and customers.

Completes, reviews and routes forms, applications and other paperwork within the company as it comes to your attention.

Coordinate and communicate with insurance companies, agents and clients regarding the Team’s work flow from beginning to end.

Answers the phones, directs calls and assists clients.

Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation.

Applies all safety rules and regulations to work efforts and prevents work hazards.

Other duties as assigned.

Customer Service:

Contributes to overall customer satisfaction.

Excels in customer communication.

Responds to customer concerns in a timely manner.

Leadership Duties

Able to positively motivate others.

Develop skills of others.

Conveys positive image of the company.

Provides valuable insight for improvements.

General Professionalism

Completes delegated tasks on time.

Seeks information and knowledge on new issues.

Cooperates and respects others.

Follows company policies and procedures.

Develops creative solutions to problems.

Qualifications:

Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism.

Aptitude with handling customers, showing patience, empathy, and clarity of ‘message’.

Skilled with organization, record keeping and close attention to detail.

Respect for safety and brand identity guidelines. Ability to present yourself professionally.

Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.

Compensation and Benefits:

Your talents will be rewarded with a salary commensurate with your level of experience along with bonus opportunities. Your employee benefit package includes healthcare, retirement, paid vacation and holidays.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.