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Administrative Assistant

PuroClean Property Restoration of Fort Worth

Administrative Assistant

Fort Worth, TX
Full Time
Paid
  • Responsibilities

    Administrative Assistant

    Company and Culture:

    PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

    Job Position Description:

    With a ‘One Team’ mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform estimating using Xactimate for proper billing for services performed. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

    Responsibilities:

    Building estimates using Xactimate.

    Address and manage customer needs and concerns, notify management and ownership as needed

    Answering calls, providing customer service and documenting messages

    Preparing and maintaining job documentation to brand standards

    Management of compliance documentation, business resume and national account programs

    Maintaining inventory of office supplies, cleaning products and all office related materials

    IT support, facilitating weekly computer backups, software upgrades and organization

    Supporting marketing efforts and continuing to grow personally and professionally in the business

    Qualifications:

    Xactimate experience and proficiency.

    Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism

    Aptitude with handling customers, showing patience, empathy, and clarity of ‘message’

    Skilled with organization, record keeping and close attention to detail

    Respect for safety and brand identity guidelines. Ability to present yourself professionally

    Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.

    Benefits:

    Learn and develop new professional skills in a fast-paced environment

    Serve your community in their time of need. ‘Servant Based Leadership’

    Be a part of a winning team with the ‘One Team’ mentality. We serve together

    Competitive pay, benefits and flexible hours

    Additional benefits and perks based on performance and employers’ policies

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.