Job Description

JOB DETAILS:

TITLE: Customer Service - Account Representative_ Job ID- NW00JP00018423

LOCATION:- Columbus, OH, 43215 DURATION: 06 months with possible extension

WORKING HOURS: 8hrs in a day | 40hrs in a week

TENTATIVE START DATE: Feb 22nd, 2021

WORK FROM HOME TILL COVID 19

JOB DESCRIPTION:

• Individually accountable for all aspects of the post issue Operations of assigned customer plans, both corporate owned and corporate sponsored life insurance cases.
• Builds and maintains business relationships with producers, their support staff, third party administrators, benefit consultants, regional life consultants, and additional internal support areas.

ROLES & RESPONSIBILITIES:

• Serves as a company representative and communicates with producers, back-office administration, and internal/external wholesalers.
• Acts as the primary NBSG post issue contact and product expert.
• Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
• Receives and responds to inquiries, administration requests, and issue resolution matters.
• As the primary point of administration contact for customers, must communicate and coordinate with other teams or areas within NBSG and NFS, such as Actuarial, New Business, Retention, Sales, Systems, etc.
• Prepares and quality reviews month-end, quarter-end, and individual annual statements, as well as transactional confirmations, for policy holders and producer firms.
• Coordinates, reviews, approves and processes all post issue financial and non-financial requests.
• Transactions can be very large in dollar amounts, number of policies and complexities.
• These transactions include, but are not limited to, large premium payments, fund transfer/reallocations, loans, withdrawals, surrenders, claims, owner/beneficiary changes, billing changes, address changes, increases, decreases and changes of insured’s.
• Reviews licensing, coordinates and processes producer account change requests.
• Completes technical quality reviews/audits for new business processing and other administration transactions.
• Reviews include the calculation and/or validation of product features, such as enhancements, various policy charges, and riders.
• Responsible for rotational post-issue tasks such as daily cash balancing of premium received in the department, notifying fund houses of large trades, analyzing trading patterns, reviewing wire system, etc.
• Provides input in developing and maintaining procedures.
• May also assist in creating and enhancing procedures.
• Maintains a strong working knowledge of materials, rules, regulations, procedures and practices pertaining to Variable and Universal Life Insurance used to informally fund Executive Benefit Plans.
• Performs other duties as assigned.

JOB REQUIREMENTS:

• Education: Undergraduate degree preferred. CLU designation is desirable.
• License/Certification/Designation: Obtain NASD Series 6 registration within 90 days.
• CLU designation is desirable. (If license needed, credit check applies.)
• Experience: Three years related experience. Variable and Universal Life Insurance or Executive Benefit plans experience a plus, but not a requirement.
• Knowledge: Must be proficient in Microsoft Excel, Microsoft Word, and Internet usage.
• Understanding of new business and in-force illustrations.
• Skills/Competencies: Must demonstrate: Strong customer service, exceptional written and oral communication, problem-solving, negotiation, and decision making competencies, team player, excellent organizational abilities, high attention to detail, ability to prioritize own work within guidelines, and strong analytical skills