Job Description

JOB DETAILS: JOB ID : AB

TITLE: Customer Service Sales/Outbound Calls

LOCATION: San Antonio, TX, 78251

DURATION: 12+ months (possible extension)

WORKING HOURS: 8hrs per day i.e 40hrs per week

Note: 100% onsite job at Office from 1st day and COVID Test required before joining.

TRAINING (3 DAYS) : From 9am-5pm Central Time

FULL TIME ROLE: 12:30PM to 9PM (Monday-Friday) Central Time

DESCRIPTION:

· Make outbound calls to people who have created and/or abandoned a quote.

· Outgoing, able to hear objections and overcome them, take charge person.

· Metrics-driven environment so candidates with customer service/call center experience usually do well.

RESPONSIBILITIES:

• The primary responsibility of a Lead Specialist is to call potential customers (prospects) and put them in contact with a licensed Nationwide agent.
• The setting is fast paced and achieving the call center metrics is pivotal to success in the role.
• Associates will need to work through objections to being transferred and sell client while building rapport within their conversations.
• An additional responsibility is to answer occasional incoming calls from select states.
• The ideal candidate will be self-sustaining and able to make general decisions as necessary based on experience and understanding of the role.
• Role requires all desk work and long periods of sitting. General computer knowledge is also required.