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Technical Support Specialist

Pyramids Pharmacy

Technical Support Specialist

Houston, TX
Full Time
Paid
  • Responsibilities

    Technical Support Specialist

    Position Summary The Technical Support Specialist will be part of the Corporate Office and will act as a liaison to all pharmacy locations responsible for overseeing the technical needs of the organization and reports to the Director of Business Development and Compliance. The Technical Support Specialist will provide timely and accurate troubleshooting for hardware and software issues; as well as analyze, resolve, and maintain both hardware and software for networks, email, desktops, and telecommunications. The Technical Support Specialist will interact with end-users via phone, email, or messaging to help resolve their technical issues. The specialist must be comfortable working in a healthcare environment and familiar with HIPAA.

    Home Office – Houston-Med Center/Reliant

    Duties and Responsibilities

    CAT-5 network connections, knowledge and ability to assess and drop lines

    Knowledge of POE network switches

    Knowledge of VPN and Firewalls

    Software vetting, setup, and implementation

    Equipment inventory and monitoring

    IT assistance for errors, storage, and upgrades

    New IT device (phones/computers) installs and onboarding for hires and new locations

    Vetting and purchasing all company electronic devices (phones, iPads, and laptops)

    Electronic HIPAA Compliance

    Portal Maintenance working alongside Marketing Firm

    Maintenance of company website

    Ability to remote into our company devices to monitor and conduct hardware & software audits, performance & preventive maintenance reports, LogMein Pro remote control patching into the system (or similar programs), antivirus management, web-based portal reboot, antivirus malware bytes, anti-malware pro software, help desk coverage, virus & malware removal software installation.

    Provide regular reports that these diagnostics are being run for compliance requirements

    Education and Experience

    A BA/BS in Computer Science or related field or equivalent in real-world experience (preferred but not required)

    A minimum of one (1) year of experience working on a Help Desk supporting an enterprise environment

    The ability to troubleshoot technical issues related to Windows 7, Windows 8, and MS Office applications

    Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations.

    Good understanding of ITIL and IT Service Management concepts

    Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization

    Ability to identify and troubleshoot critical customer servers to prevent interruption of business, loss of data, and potential loss of income

    Experience with Microsoft Office/Outlook 2000/2003/XP/2010

    Experience with Microsoft Windows XP and Windows 7

    Able to handle multiple tasks, projects, and works well independently as well as a part of a team

    Ability to adapt to changing project requirements and deadlines

    Additional Requirements

    Hold a valid Texas driver’s license

    Live within the assigned territory

    60% of local travel required between locations

    Benefits

    Base salary

    Mileage allowance

    Health/Dental/Vision Insurance

    401(k) with company matching contributions

    Paid Holidays