Technical Support Specialist
Position Summary The Technical Support Specialist will be part of the Corporate Office and will act as a liaison to all pharmacy locations responsible for overseeing the technical needs of the organization and reports to the Director of Business Development and Compliance. The Technical Support Specialist will provide timely and accurate troubleshooting for hardware and software issues; as well as analyze, resolve, and maintain both hardware and software for networks, email, desktops, and telecommunications. The Technical Support Specialist will interact with end-users via phone, email, or messaging to help resolve their technical issues. The specialist must be comfortable working in a healthcare environment and familiar with HIPAA.
Home Office – Houston-Med Center/Reliant
Duties and Responsibilities
CAT-5 network connections, knowledge and ability to assess and drop lines
Knowledge of POE network switches
Knowledge of VPN and Firewalls
Software vetting, setup, and implementation
Equipment inventory and monitoring
IT assistance for errors, storage, and upgrades
New IT device (phones/computers) installs and onboarding for hires and new locations
Vetting and purchasing all company electronic devices (phones, iPads, and laptops)
Electronic HIPAA Compliance
Portal Maintenance working alongside Marketing Firm
Maintenance of company website
Ability to remote into our company devices to monitor and conduct hardware & software audits, performance & preventive maintenance reports, LogMein Pro remote control patching into the system (or similar programs), antivirus management, web-based portal reboot, antivirus malware bytes, anti-malware pro software, help desk coverage, virus & malware removal software installation.
Provide regular reports that these diagnostics are being run for compliance requirements
Education and Experience
A BA/BS in Computer Science or related field or equivalent in real-world experience (preferred but not required)
A minimum of one (1) year of experience working on a Help Desk supporting an enterprise environment
The ability to troubleshoot technical issues related to Windows 7, Windows 8, and MS Office applications
Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations.
Good understanding of ITIL and IT Service Management concepts
Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization
Ability to identify and troubleshoot critical customer servers to prevent interruption of business, loss of data, and potential loss of income
Experience with Microsoft Office/Outlook 2000/2003/XP/2010
Experience with Microsoft Windows XP and Windows 7
Able to handle multiple tasks, projects, and works well independently as well as a part of a team
Ability to adapt to changing project requirements and deadlines
Additional Requirements
Hold a valid Texas driver’s license
Live within the assigned territory
60% of local travel required between locations
Benefits
Base salary
Mileage allowance
Health/Dental/Vision Insurance
401(k) with company matching contributions
Paid Holidays