Job Description

The Quality Assurance (QA) Manager is responsible for defining, implementing, and continuously improving a comprehensive quality assurance program across all company deliverables. This role ensures that quality is consistently built into projects from planning through delivery, rather than simply being inspected at the end.

The QA Manager partners closely with Delivery Leadership, Project Managers, and cross‑functional teams to establish and appropriately enforce quality standards, testing practices, and measurable outcomes that scale across multiple deliverable types and customer use cases. In addition to hands‑on contribution where needed, this role owns the overall QA strategy, team development, and quality maturity of the organization.

Success in this role requires balancing rigor with pragmatism—to ensure high‑quality outcomes while supporting delivery velocity, creativity, and varied project needs.

The ideal candidate is both a program builder and an operational leader—someone who can design and implement a scalable QA program, drive adoption across delivery teams, and continuously evolve quality practices as the organization grows. This role is responsible for embedding quality into our deliverables and delivery processes from the outset, ensuring consistent, high‑quality outcomes that exceed client expectations and reinforce trust in our work.

They will demonstrate the following attributes:

• Proven ability to build, standardize, and scale a QA program across diverse deliverables rather than a single product
• Strong systems thinker who understands how quality intersects with delivery, project management, and customer experience
• Comfortable defining and monitoring QA processes, metrics, and reporting, while allowing flexibility for different project types
• Experienced leader who can coach, mentor, and develop QA team members, including both manual testers and automation-focused roles
• Pragmatic mindset—able to apply the right level of QA based on risk, audience, and scope rather than enforcing one-size-fits-all rules
• Strong collaborator who can partner effectively with Project Managers, Delivery Leads, and Sales during estimation and planning
• Clear communicator who can articulate quality risks, tradeoffs, and recommendations to both technical and non-technical stakeholders
• Ownership-oriented leader who takes responsibility for the health, consistency, and impact of quality outcomes across the organization

Qualifications

• 3+ years of experience leading or managing a QA function or QA team in a professional services, agency, or multi-project delivery environment
• 5+ years of hands-on experience defining and implementing QA best practices, standards, and test strategies
• Strong understanding of both manual testing and automated testing approaches and methodologies, including when each is appropriate
• Strong understanding of accessibility standards and testing methodologies
• Familiarity with agile delivery concepts such as user stories, acceptance criteria, and iterative testing
• Experience developing and documenting test plans and quality strategies appropriate to varying scopes, timelines, and risk profiles
• Ability to establish and track quality metrics that demonstrate improvement over time
• Experience participating in project estimation and planning discussions from a QA perspective
• Working knowledge of the Microsoft 365 ecosystem, including Teams, Office, SharePoint, OneDrive, and related collaboration tools
• Familiarity with Azure DevOps or similar Microsoft‑aligned planning and tracking tools is a strong plus
• Familiarity with AI tools or Microsoft Copilot is a strong plus
• Strong organizational, prioritization, and time-management skills
• Excellent written and verbal communication skills

Additional Information

Salary: This is a full-time, exempt position with a starting base salary of $120,000 per year, dependent on experience.

Benefits: 3Sharp pays 90% of employee insurance premiums (medical, dental, vision) and offers a 401(k) match. New employees accrue 4 weeks of PTO in their first year and receive 9 paid holidays.

**Remote Operations & Business Hours: **3Sharp is based in Bothell, WA, and operates primarily as a remote workplace. Occasional in-person meetings may be scheduled by management. We prefer applicants who live in Washington State but are open to exceptional candidates from nearby states such as Oregon, Colorado, Utah, and Arizona. Our core business hours follow Pacific Time to support collaboration and consistency.

Relocation: Relocation assistance is not available for this role.

Sponsorship: Applicants are required to be currently authorized to work in the United States. 3Sharp is unable to offer sponsorship, either now or in the future, for this specific position. We comply with federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities.

Equal Employment Opportunity Commitment: 3Sharp is an equal opportunity employer. We consider all applicants and employees fairly and without discrimination based on age, ancestry, color, disability, gender identity or expression, marital status, medical condition as defined by applicable law, national origin, race, religion, sex (including pregnancy), sexual orientation, veteran status, or any other protected characteristic under applicable laws. For disability-related accommodations during the hiring process, contact RebeccaO@3Sharp.com. This email is intended for accommodation requests only. Applications must be submitted through SmartRecruiters.