Job Description

Our healthcare client in SANTA ROSA, CALIFORNIA is looking for a Customer Service Administrator for a 6 month+ engagement managing the day to day operations of our Xerox machines and software. You will monitor all facets of our clients fleet program maintaining are Xerox performance and standards.

RESPONSIBILITIES

• Attend regular onsite meetings with our client leadership and Xerox Support Team and Account Manager
• Monitor and support medical center using tools and processes to ensure timely toner delivery and accurate service and other support provisions
• Manage the day-to-day operations of Xerox machines and software.
• Adhere to medical center's standards for annual compliance training
• Assist with general account management responsibilities including reporting, ticket queue maintenance, and end user communication
• Engages Xerox field technicians to anticipate and prevent problems, as well as to remedy problems as they occur.
• Acts as a supporting interface to all client locations for management of performance issues.
• Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items, including waste toner bottles.
• Monitors Call/Support Center activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time.
• Coordinates and tracks machine moves, machine removals and new machine installations
• Manages the collection of periodic meter readings for local devices, including review and validation.
• Integrate with medical center's ticketing and notification system with Xerox’ internal ticketing system
• Proactively manages proper configuration including set up of consistent workflow scanning settings for all locations. For example, DHCP and MAC Address.
• Proactively manages firmware version prior to installation of new and swapped Multi-Function Devices to ensure ease of implementation.
• Maintains/updates the Xerox Fleet Management databases and generates/distributes appropriate periodic reports.
• Acts as an advocate for our client in all matters concerning the fleet and provides analysis, reporting and other support as required.

QUALIFICATIONS:

• Excellent customer service and communication skills
• Must possess excellent organizational and account management skills to serve as liaison between Xerox and client
• Possess technical knowledge of computers and printers
• Inventory Management skills
• Prior experience with fleet management ideal but not required.

Company Description

At QBSI, we partner with our customers to provide a long-term strategy for document technology, services and software for business environments of any size. Our experts will help you capture costs, analyze usage and review workflow processes—then leverage today’s technology to determine the most efficient and cost effective solution for your individual needs.