Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Relocation bonus
Signing bonus
Training & development
Quality Control Operations Manager
Location: Roanoke, VA Position Type: Full-Time, W-2 Schedule: Second shift / field-based (flexibility required)
About the Role
We are seeking a Quality Control Operations Manager to play a critical role in maintaining and elevating service quality across our commercial cleaning operations in Roanoke. This is a hands-on, field-based leadership role focused on inspections, quality assurance, training, and team support across all facilities. This position is ideal for someone who thrives in the field, takes pride in high standards, and enjoys coaching teams to success while also collaborating closely with operations leadership. As the business grows, this role offers strong upward growth potential.
What You’ll Do
Quality Control & Inspections
Conduct routine and follow-up inspections across all assigned facilities
Identify quality issues, trends, and opportunities for improvement
Ensure cleaning standards, scopes of work, and client expectations are consistently met
Training & Coaching
Provide hands-on training and retraining for cleaners and supervisors
Reinforce best practices, attention to detail, and efficiency
Support new account startups and corrective action plans when needed
Team & Operations Support
Work closely with the Operations & Client Success Manager and supervisors to maintain service quality
Coach teams in the field and step in to directly manage when operational needs require
Recommend corrective actions, staffing adjustments, and process improvements
Collaboration & Reporting
Communicate daily with the Operations & Client Success Manager
Provide weekly updates and insights to the President and Owner
Assist with light administrative work, reporting, and documentation (estimated 20%)
Schedule & Work Environment
Primarily second-shift (approximate schedule: 2PM-10PM, 3PM-11PM, 4PM-12AM, etc.)
Field-based role with travel between sites
Flexibility required to support operational needs as they arise
What We’re Looking For
1–3 years of experience in commercial cleaning, facilities, or a similar service-based industry (preferred)
Prior leadership or management experience (required)
Strong attention to detail and a high standard for quality
Confident communicator who can coach, train, and hold teams accountable
Self-starter who works well independently and within a leadership team
Comfortable being in the field the majority of the time
Compensation & Benefits
Base salary: $42,000 per year
Quarterly performance-based bonuses
Paid Time Off (PTO)
Paid holidays
Fuel Stipend $3000 per year
Health insurance stipend $3000 per year
Company phone and laptop
Clear opportunity for growth and advancement as the company expands
Why Join Us
This role is an opportunity to own quality, build strong teams, and make a visible impact every day. If you enjoy being in the field, leading by example, and growing with a company that values accountability, collaboration, and high standards we’d love to meet you.
Notice
360Brands, Inc. is the franchisor of the 360clean® franchised system. Each 360clean® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, 360Brands, Inc. lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. 360Brands, Inc. is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent 360clean® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither 360Brands, Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. 360Brands, Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.