Quality First Builders, LLC/QFB Restoration has been one of the top property restoration companies in central Florida since 1992. QFB provides restoration services to local home and business owners who have suffered property damage resulting from water, fire, mold, wind, or other catastrophic related events. Utilizing the most innovative tools of the trade, partnered with experience and sincere empathy toward each situation encountered makes QFB the top choice for most customers.

QFB is seeking an Operations Manager with experience overseeing and leading a team of restoration professionals with a focus on increasing production efficiency, completing projects on time, maintaining budgets, and exceeding customer’s expectations.

Job Duties and Responsibilities

Supervise and lead a team of 15+ employees

Assist with recruiting, onboarding, training and mentoring

Provide expert advice, continuous support, and motivation to the team

Oversee scheduling of projects, delivery of services, and compliance

Conduct production meetings, review financial reports, and perform site inspections

Create and review scopes of work for accuracy and profitability

Actively monitor job costs and receivables

Maintain a "big picture" strategic view with an ability to solve problems

Review and translate policies into daily routine operations

Participate in “On Call” rotation program

Qualifications:

Minimum 10 years of experience in construction management

Broad business experience across multiple functions: Sales, Operations, Administration, Accounting, and Human Resources

Proficient in Xactimate software

Knowledge of Symbility, Time & Materials, Dash, and other industry related software is preferred

Experience with preferred vendor programs (Alacrity, Contractor Connection, Nexxus, Sedgwick, etc.)

Knowledge of construction and understanding of building code

Strong writing and communication abilities

Ability to analyze financial reports and use the information to efficiently manage operations

Flexible schedule to support team, especially during CAT events such as hurricanes

Must have reliable means of transportation

IICRC certifications preferred

Spanish language skills are helpful, but not required

Must pass background and drug tests and carry acceptable driving record

Support company’s mission, vision, and values:

Mission

Provide emergency, mitigation and restoration services to our customers during a time of crisis and to exceed customer expectations with a focus on compassion, urgency, and by treating every home or business as if it were our own.

Vision

To be the benchmark for restoration and mitigation services in Central Florida while remaining on the cutting edge of technology, exceeding customer expectations, and building credibility within our industry.

Values

Mentoring - Taking an active interest in the growth, development, and success of others

Integrity - “Walk the talk”; authenticity in decisions and actions; open about failures

Caring - Genuine interest in others that comes from inner values

Truth - Courageous conversation; speaking openly; minimizing politics; willingness to disclose; truth controls actions

Education and Experience

High school diploma or GED

Bachelor’s degree in construction, business, or similar major is preferred

10+ years related experience

Benefits & Perks:

Competitive salary with bonus based on performance matrix

Vehicle allowance, fuel card, cell phone, and laptop provided

Medical insurance with 50% of employee premium paid by the company

Optional dental, vision, and other supplemental insurance

Two weeks minimum paid vacation and nine paid holidays per year

401k with employer match and profit-sharing contribution after 1 year of service

Ongoing training and development

Business casual work environment

We are an EOE employer