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Reconstruction Project Coordinator

QFB Property Restoration DKI

Reconstruction Project Coordinator

Orlando, FL
Full Time
Paid
  • Responsibilities

    Quality First Builders, LLC has been one of the top restoration companies in Central Florida since 1992. QFB provides restoration services to local home and business owners who have suffered property damage resulting from water, fire, mold or wind related events. Utilizing the most innovative tools of the trade partnered with experience and sincere empathy towards each situation encountered makes QFB the top choice for most customers.

    Our Mission

    Provide emergency and restoration services to our customers during a time of crisis and to exceed customer expectations with a focus on compassion, urgency, and by treating every home or business as if it were our own.

    Our Vision

    To be the benchmark for restoration and mitigation services in Central Florida while remaining on the cutting edge of technology, exceeding customer expectations, and building credibility within our industry.

    Our Values

    Mentoring - Taking an active interest in the growth, development, and success of others

    Integrity - “Walk the talk”; authenticity in decisions and actions; open about failures

    Caring - Genuine interest in others that comes from inner values

    Truth - Courageous conversation; speaking openly; minimizing politics; willingness to disclose; truth controls actions

    Job Summary

    The Reconstruction Project Coordinator is responsible for coordinating and supporting New Claims/Project Managers relative to the evaluation, processing, and handling of insurance claims for QFB Property Restoration. Reconstruction Project Coordinator act as a liaison between the Third-Party Administrators, Insurance adjusters and QFB.

    Essential Duties & Responsibilities

    Support the company business operations by updating projects in the required production software to maintain the highest levels of customer service and industry compliance.

    Monitor incoming emails for new assignments, adjuster approvals, inquiries and other important and time sensitive information.

    Understand and adhere by company and third-party administrator (TPA) standards by accurately opening projects, updating files, receiving and requesting assignments and assisting in verifying approvals on project scopes of work.

    Monitor timelines to ensure that all compliance points are achieved. I.e.: customer contacted, trade inspections, estimate uploads, approvals, time started (TS), time completed (TC) dates, revisions and completions. Update job status and follow up with documentation and completion of tasks as required by company and clients.

    Field/screen calls from clients, adjusters and QFB Team members. Monitor incoming emails for new assignments, adjuster approvals and inquiries. Take ownership of the production processes involved and act upon project requests with sense of urgency.

    Verify, from the respective County property appraiser’s website, the documented, legal construction year of the project property for the necessity of “Lead Based Paint’ testing parameters. Also verify the owner of the home and mailing address.

    Scan and upload all necessary claim related documentation in the appropriate platform and transfer it to the Third-Party Administration system

    Download/Upload estimates, revisions, change orders and supplements.

    Review Project Manager estimates, and paperwork submitted for accuracy. Ensure timelines are met for estimate/supplement submittal. Proactively follow up with PMs and Estimators before compliance is not met to get required information/documentation.

    Assist Project Managers with obtaining approval on estimates, supplements, change orders from insurance carriers and clients.

    Assist the Project Managers by communicating with clients, insurance carriers and TPAs in the process of obtaining payment status of projects.

    Perform the data entry required to input new claims into project management software with attention to detail.

    Participate in “All Hands” and “PM Production” meetings.

    Display positive attitude, ability to cooperate and be a part of our team.

    Attend marketing functions from time to time

    Other duties as directed by management.

    Qualifications

    To succeed in this role, the Reconstruction Project Coordinator needs a minimum of two years, hands-on experience running either residential or commercial construction projects from an office environment. The Reconstruction Project Coordinator must have strong organizational skills and be team oriented. The ability to communicate with property owners, both residential and commercial, along with insurance adjusters is important. Experience working with both time and material and Xactimate estimating is also helpful. Bi-lingual fluency is a plus.

    Excellent phone/speaking voice and customer service skills. Motivated individual with a positive attitude who is willing to go the extra mile to help co-workers and customers.

    Education and/or Experience

    Must have a high school diploma or general education degree (GED). Associates or bachelor’s degree preferred. Two years’ minimum experience in a project management related role.

    Must be proficient with MS Office and able to learn new software and adapt to a fast-paced work environment.

    IICRC Certifications for Water, Fire & Odor and Mold are desirable but not required for the position

    Must have and maintain a valid vehicle operator's license, pass background and drug tests.

    Benefits & Perks:

    Medical insurance with 50% of employee premium paid by the company

    Optional dental, vision, and other supplemental insurance

    Two weeks minimum paid vacation and nine paid holidays per year

    401k with employer match and profit-sharing contribution after 1 year of service

    Ongoing training and development

    Business casual work environment

    We are an EOE employer