Quality First Builders, LLC has been one of the top restoration companies in Central Florida since 1992. QFB provides restoration services to local home and business owners who have suffered property damage resulting from water, fire, mold or wind related events. We utilize the most innovative tools of the trade partnered with experience and sincere empathy towards each situation encountered.
Quality First Builders is continuing to grow, and we are searching for a talented Project Manager to support our expansion into the Lakeland/Winter Haven area. The ideal candidate must be a self-motivated individual that will manage residential and commercial restoration projects for QFB. We are extending this excellent opportunity for the right person who wants to work for a company that is family oriented and one that thrives for excellence. The Project Manager will support business goals and objectives while sustaining the company’s mission, vision and core values. This is a salary-based position that has a competitive commission opportunity when business initiatives and key performance indicators are met.
Our mission is to provide emergency and restoration services to our customers during a time of crisis and to exceed customer expectations with a focus on compassion, urgency, and by treating every home or business as if it were our own.
We are striving to be the benchmark for restoration and mitigation services in Central Florida while remaining on the cutting edge of technology, exceeding customer expectations, and building credibility within our industry.
ü Mentoring - Taking an active interest in the growth, development, and success of others
ü Integrity - “Walk the talk”; authenticity in decisions and actions; open about failures
ü Caring - Genuine interest in others that comes from inner values
ü Truth - Courageous conversation; speaking openly; minimizing politics; willingness to disclose; truth controls actions
Job Duties & Responsibilities:
Manage up to 25-40 reconstruction projects at various phases of construction – from job signing to final payment collection.
Inspect rooms, roofs, attics, crawl spaces, etc. and possess the ability to lift 75 pounds.
Estimate claims and negotiate contracts with the home/business owners and insurance adjusters.
Determine the cause of loss and likelihood of insurance coverage communicating issues to upper management, insurance adjusters and owners as needed
Communicate the progress of each project to staff members, adjusters and homeowners via email, text message and project management software (Dash).
Utilize company adopted application for photo documentation (Encircle and Dash).
Expand insurance adjuster and subcontractor database.
Respond to new mitigation losses as directed.
Prepare permit documentation/NOC for submission by permitting expeditor.
Approve payment of invoices associated with your jobs.
Collect and process all payments from the insurance company/owner/mortgage company. Home office will assist with mortgage process. Obtain signatures as needed on paperwork and checks on a timely basis.
Obtain Completion Certificate and letter of referral from homeowner after completion of a job.
Follow-up and correct any warranty items.
Promote job safety.
Update job progress in the Management System with detailed notes per client and company’s guidelines
Participate in on call rotation with other PMs within the company (one week every 8-10 weeks).
Attend scheduled monthly company meetings.
Work with and support Business Development Manager (BDM) in company marketing/sales efforts. Provide feedback to Business Development Manager for follow-up on new prospects.
Inform Business Development Manager on possible insurance claims heard about in the paper or other news media.
Other duties as assigned by management
Skills & Qualifications
Must reside in the Lakeland/Winter Haven, Fl vicinity
10 years construction/project management experience with a minimum of three years insurance restoration experience.
Ability to sell, write, run and close jobs from start to finish
Experience writing estimates in Xactimate. This is a must have requirement.
Knowledge of Symbility estimating platform – not required but is a plus if you can operate in this system.
IICRC certifications: carpet cleaning, water, mold, fire, bio, etc. – preferred but not required.
Must have a subcontractor base to support the operation.
Must have reliable transportation to perform job duties and attend meetings in the corporate office.
Detail oriented and ability to multi-task.
Clear and concise written and verbal skills.
Ability to interact well with peers, adjusters and property owners.
Computer literate and ability to operate a mobile device.
Pass background, drug test and maintain acceptable driving records.
General project management skills: attention to detail, ability to show leadership, have accountability, communicate timely, solve problems, self-motivate, create and maintain schedules, multitask, and organized within Quality First Builders standards.
Benefits & Perks:
Ongoing training and development and a business casual work environment.
We offer medical insurance with 50% of employee premium paid by the company.
The company provides the following paid holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and the day after), Christmas Eve, and Christmas Day. If one of these holidays should fall on a weekend, we will observe it on the weekday that is closest to the actual holiday.
401k with an employer contribution after 1 year of service.
Company also offers vehicle allowance, fuel card, mobile phone and laptop as part of the package.
All required equipment will be provided to perform your job duties.
We are an EOE employer.