Job Description

Total Staffing is hiring for a Member Service Specialist in the Allen, TX area!!

Why work with us?

We offer weekly pay!

JOB TITLE: MEMBER SERVICE SPECIALIST 

JOB LOCATION: ALLEN, TX

JOB SHIFT: MON - FRI 9:00 A.M. - 6:00 P.M. ALTERNATING SAT 10:00 A.M. - 2:00 P.M.

JOB PAY: $16 - $18 HR

JOB TYPE: FULL TIME

JOB RESPONSIBILITIES: 

• Answer questions relating to Union products and services.
• Assist members with their requests such as balance inquiries, account research, product knowledge, etc.
• Assist members in accessing and understanding mobile features such as Mobile Banking, Online Banking, Remote Check Deposit, ATMs, etc.
• Accurately complete member transactions such as transfers, loan payments, lease payments, credit card payments, check orders, etc.
• Resolve member complaints concerning handling of their accounts.
• Educate members about the features and benefits of Union products and services.
• Respond to member requests to update accounts, including address, phone, email changes; adding and removing joint owners and/or beneficiaries; opening or closing additional accounts; ordering debit cards, etc.
• May perform other duties as directed by the Member Services Contact Center Leadership to maintain credit union service and operations.

JOB REQUIREMENTS:

• Minimum one to two years of call center or related member services experience in a credit union, other financial institution preferred. 
• Prior experience of offering additional products and services
• Ability to communicate clearly and courteously to members and co-workers via email and telephone. 
• Through knowledge of MS Office, including Excel and Word
• Ability to effectively communicate via telephone and e-mail with members and employees
• Must have an outgoing phone personality and good written communication skills 
• Knowledge of credit union policies and procedures
• Ability to perform multiple tasks while maintaining a high overall standard of performance
• Good judgment and discretion when dealing with sensitive topics
• Able to interact with many people and multiple interruptions while staying on task 
• Candidate will be requested to submit to background, credit check and drug screen
• E-Verify

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CALL OR VISIT OUR OFFICE, WALK INS WELCOME!

TOTAL STAFFING SOLUTIONS

1017 S ELM ST SUITE 103 CARROLLTON TX 75006

P: (972)694-9800 | WWW.4TSSI.COM