QNTM Fit Life – Assistant Manager
About QNTM
QNTM Fit Life is Nashville’s premium fitness destination. With our growing downtown/Gulch community, we provide a one of a kind 24-hour fully staffed facility. Taking care of our members is our #1 priority. We are looking to add dedicated gym and healthy lifestyle enthusiasts to our leadership Team. If you are looking for a great opportunity to live and provide the Fit Life, then QNTM is where you want to be. https://qntmfitlife.com/
Job Summary
In addition to general leadership and supporting the General Manager, the Assistant Manager will be directly responsible for all front-line operations, maintaining our facility & equipment, and the QNTM Pro Shop. With your drive and expertise, we hope to continue to delight our membership, maintain a premium club experience, and help more people live their best life.
Duties & Responsibilities
All hiring, onboarding, development, scheduling and retention of front-line staff
Ensure high levels of customer service, cleanliness (inside and building exterior), and responsiveness to member needs
Coordinate facility vendor relations (Janitorial, Sanitary Supplies, Waste Removal, etc.)
Perform necessary facility and equipment maintenance, utilizing outside assistance as needed
Ensure that staff is aware and trained on all policies, current promotions, and protocols established by leadership
Operational leadership of QNTM Pro Shop (in-club & online), including sourcing, design, marketing, sales and inventory management (both on and offsite)
Serve as Supervisor on Duty during scheduled hours for club operations, as well as designated alternate if/when the need arises
Coordination and oversight for all QNTM events
When needed, serve as a sales and customer service representative for prospective members, including welcoming guests, facility tours, membership sales, and lead conversion
Represent QNTM Values and as a Brand Ambassador at all times
Additional duties as needed
Required Knowledge & Skills
Demonstrated Leadership Skills
Must be highly motivated & organized
Excellent customer service skills
Excellent communication and interpersonal skills
A comprehensive understanding of health club operations
Required Education, Experience, and Education
Associate degree or higher
2 years of health club or hospitality experience (preferred)
Experience managing reports, budgeting, revenue, and payroll
CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)