QNTM Fit Life – Membership Sales Manager(Full Time)
About QNTM
QNTM Fit Life is Nashville’s premium fitness destination. With our growing downtown/Gulch community, we provide a one of a kind 24-hour fully staffed facility. Taking care of our members is our #1 priority. We are looking to add dedicated gym and healthy lifestyle enthusiasts to our QNTM Membership Team. If you are looking for a great opportunity with full time perks like a free gym membership and free entry to our QNTM events in and outside the gym, then QNTM is where you want to be.
Job Summary
As a QNTM Membership Sales Manager, you will be responsible for all membership sales, service, retention, and relations. This is accomplished through sales execution, building community relationships, and engaging in meaningful communication, events and interactions that serve both individuals and the membership at large. Ultimately, your role is to facilitate maximum engagement with all things QNTM. You will ensure that QNTM is able to ultimately attain or exceed the annual budget revenue goals for membership and continue to build the QNTM brand.The Membership Sales Manager will train and supervise all staff on sales technique & customer service, resolve membership issues, and ultimately communicate a premium experience to all potential members. You will also provide guidance and member feedback to the leadership team regarding what messaging, marketing, and experiences are resonating with our membership and the Nashville market. With your drive and expertise, we seek to grow and retain our membership to help more people live a fit life.Duties & Responsibilities
Responsible for ensuring the achievement of monthly club sales goals through coordination of all relevant staff, online efforts, and general promotion
Ensures that the sales department time is properly coordinated such that the team is able to achieve respective sales and service levels that will enable the achievement of club goals and member satisfaction.
Manage employees performance by coaching, and creating a healthy, positive working environment in Weekly one on one meetings
Monitor and promptly respond to member inquiries through the membership email, QNTM App, and in-person requests
Generate and Distribute mass communication to prospects, including promotions, announcements, and general information
Oversees customer service system to identify improvement, sales, and retention opportunities across all departments
Responsible for generating enough prospect leads to support the Club’s sales plan, the maintenance of prospect database utilizing the CRM system, and holding the team accountable for production and activity
Serves as a supporting sales person to conduct prospect tours and close membership sales, achieving personal monthly sales goals and supporting monthly team goals
Execution of refunds, incorrect billing amounts, and collection efforts
Establish and Enforce Club policies as it relates to membership sales behaviors, commissions, and service efforts
Ensure that referrals are collected at sign-up & through other promotional activity, as well as administration of any resulting member incentives
Analysis of results including formal reporting on a daily, weekly, monthly, and yearly basis.
Train staff to properly sell memberships utilizing sales techniques, membership sales behaviors, commissions, service efforts, and other procedures
Training and Development of Front Desk staff with sales related processes including generating leads/new business through member promotions, leads, referrals, and guest passes, and club tours
Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals.
Develop the membership department’s annual budget, marketing plan, competitive survey, and membership rates
Work with Marketing Vendor and club creative staff to develop specific ads, sales materials, sales promotions, marketing, and advertising plan, as well as general club promotions and membership sales.
Develop the yearly marketing plan including a monthly written narrative which includes sales targets, budget, sales campaigns and sales vehicles and distribution channels.
Increasing revenues and membership sales through group/corporate sales as QNTM's “outside presence” in the community.
Maintain Market Competitive Analysis report on surrounding facility content and pricing
Analysis and Reporting of evolving membership level mix and associated behavior & revenue impact
Promote the Club to the local community by attending member functions, sponsoring community events, and representing the Club within community organizations
Other Duties as Needed
Required Education, Experience, and Education
A comprehensive understanding of health club operations
Managerial or Supervision experience
Demonstrated Sales experience
Demonstrated Customer Service experience
2 years + of health club and/or hospitality Leadership
Proficiency with Member Management Software & Sales CRM
Proficiency in Microsoft Office (particularly Excel)
Outside Sales experience
CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)
Associates Degree or higher